Denise Rogers
Charlotte,NC
Summary
I am a very dedicated hard worker. I catch on really fast and succeed at everything and any task that's thrown my way. I'm looking for a good career that can help me take care of my family. I don't mind working lengthy hours nor do I mind going the extra mile to accomplish a goal.
Overview
12
12
years of professional experience
Work History
Cycle Counter
Mann & Hummel
07.2022 - 09.2023
- Completed daily cycle counts of products, components and raw materials.
- Located missing or mislabeled products, researched paperwork discrepancies and updated computer database.
- Performed full audits each week and documented results.
- Collected and disposed of damaged or out of date products in line with established procedures.
- Provided subject matter expertise to different warehouse departments and assisted with areas such as shipping, receiving and general housekeeping to maintain efficient operations.
- Used [Software] to electronically check inventory and enter orders for processing.
- Maintained stock and replenished workstation products.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
Forklift Operator
Mann & Hummel
07.2022 - 09.2023
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Removed orders from storage, wrapped, and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Completed cycle counts and monthly inventory.
- Weighed materials or products to record weight or other production data on tags or labels.
Customer Service Representative
SYKES
03.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Operator Technician
Mann & Hummel
08.2014 - 01.2020
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Set up machines to start production cycles and controlled machine settings.
- Assisted with equipment startups and machine installation tasks.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
Shift Manager
Papa Johns
05.2011 - 04.2014
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Delivery Driver
Papa Johns
10.2012 - 01.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
Education
High School Diploma -
South View High School
Hope Mills, NC06.2010
Skills
- Safety Awareness
- Documentation Abilities
- Warehouse Operations
- Reporting Skills
- Data Entry
- Equipment Usage
- Cycle Counting Techniques
- Order Picking
- Logistics Coordination
- Microsoft Excel
- Inventory Management
- Accuracy and Precision
- Forklift Operation
- Problem Solving
- Material Handling
- Organizational Skills
- Data Analysis
- Time Management
- Auditing Procedures
- Barcode Scanning
- Shipping and Receiving
- Quality Assurance
Timeline
Cycle Counter
Mann & Hummel
07.2022 - 09.2023
Forklift Operator
Mann & Hummel
07.2022 - 09.2023
Customer Service Representative
SYKES
03.2021 - 09.2022
Operator Technician
Mann & Hummel
08.2014 - 01.2020
Delivery Driver
Papa Johns
10.2012 - 01.2013
Shift Manager
Papa Johns
05.2011 - 04.2014
High School Diploma -
South View High School
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