DENISE ROJAS
New York,NY
Summary
Detail-oriented and proactive professional with a strong background in administrative support, compliance, and customer service. Adept at managing operational tasks, maintaining records, and assisting with personnel matters. Proven ability to streamline processes, ensure regulatory compliance, and provide exceptional support in fast-paced environments. Bilingual communicator with excellent organizational skills and proficiency in Microsoft Office.
Overview
7
7
years of professional experience
Work History
Supervisor
TD Bank
08.2022 - Current
- Managed daily operations, employee scheduling, and performance tracking, ensuring compliance with policies and regulations.
- Streamlined onboarding processes, reducing time-to-productivity for new hires.
- Maintained detailed records for personnel and operational audits.
- Key Achievement: Ranked in the top 5% of regional employees for efficiency and customer satisfaction.
Banker Associate
Bank of America
08.2020 - 02.2021
- Processed customer transactions and maintained accurate financial records.
- Assisted with HR tasks, including attendance tracking and payroll documentation.
- Trained staff on new technologies, improving workflow efficiency.
- Key Achievement: Led initiatives that increased digital banking adoption by 50%.
Retail Consultant
Sprint
10.2018 - 08.2020
- Provided customer service, resolved issues, and managed inventory.
- Trained new employees on protocols and compliance requirements.
- Key Achievement: Developed a peer mentoring system that improved employee retention.
Store Supervisor
PLS Check Casher
02.2018 - 10.2018
- Oversaw scheduling, payroll, and supply inventory.
- Ensured compliance with company policies and regulations.
- Key Achievement: Optimized labor scheduling, reducing costs by 25%.
Education
Master - Human Resources Management
Stony Brook University
01.2025
Bachelor of Arts - Psychology
Mercy College
01.2021
Skills
- Administrative & Clerical Support
- Compliance & Record-Keeping
- Customer Service & Conflict Resolution
- Data Entry
- Microsoft Office (Excel, Word, Outlook)
- Inventory & Supply Management
- Payroll & Personnel Documentation
- Multitasking & Prioritization
- Experience with payroll processing
- Strong organizational skills
- Ability to pass FAA criminal background checks for SIDA badge eligibility
Languages
Spanish
Native or Bilingual
Additional Relevant Skills
- Experience with payroll processing and personnel record maintenance.
- Strong organizational skills for managing operational supplies and inventory.
- Ability to pass FAA criminal background checks for SIDA badge eligibility.
Timeline
Supervisor
TD Bank
08.2022 - Current
Banker Associate
Bank of America
08.2020 - 02.2021
Retail Consultant
Sprint
10.2018 - 08.2020
Store Supervisor
PLS Check Casher
02.2018 - 10.2018
Bachelor of Arts - Psychology
Mercy College
Master - Human Resources Management
Stony Brook University
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