DENISE ROMERO
New York,NY
Summary
Experienced receptionist with a proven track record in streamlining high-traffic reception operations and enhancing guest experiences in fast-paced settings. Skilled in multi-line phone systems, maintaining strict confidentiality, and resolving conflicts effectively. Fluent in Spanish, with a strong background in customer service and support, ready to contribute to seamless daily operations.
Overview
13
13
years of professional experience
Work History
Guest Services Agent/Concierge
Four Seasons downtown
New York, NY
01.2022 - Current
- Assisted guests with reservations, room assignments, and payment processing, ensuring a welcoming experience.
- Coordinated with housekeeping, transportation, and kitchen staff to meet guest needs efficiently.
- Provided local recommendations, enhancing guests’ stay and satisfaction.
- Supported sales and marketing efforts, including event coordination and meeting preparation.
- Communicate with guests looking to make or cancel hotel reservations
- Greet guests upon arrival, assign them rooms and suites, issues keys and collect payment information
Banker Associate/Customer Service Representative
TD Bank, USA
Bronx, NY
01.2019 - 01.2023
- Facilitated smooth banking transactions, informed customers about financial products, and resolved technical issues.
- Provided exceptional customer service
- Opening checking and savings accounts, solicitated debit replacement cards
- Provided personal loan information and processing
- Created branch documents for clients and answering inquiries through phone calls, mail or email
- Troubleshooting technical problems
Office Assistant/enrollment Agent
New York Medicaid Choice/Maximus
New York, NY
01.2017 - 01.2018
- Checked documents, notices, forms
- Monitor calls to ensure the company is meeting quality assurance standards
- Provided feedback and solutions to discrepancies/ errors
- Assist consumers to be enrolled into health plans and Medicaid, filing forms, keeping record of all customers files, and assisting consumers with any HRA issues a concern
Sales Associates
Top of the Rock Attraction Center
New York, NY
01.2014 - 01.2017
- Taking care of groups and marketing for VIP customers, greeting tourists, customer’s services, cashier, up selling and general office operation duties
Community Associate
Belmont Markets and Management, Inc.
Bronx, NY
01.2012 - 01.2014
- In charge of computer record and transactions using electronic scanners, cash register or related equipment, processing credit or debits cards and validating checks, bags, box, for the customers, count money in cash drawer at the beginning or at the end of shifts
Education
Professional Certificate Program - Microsoft 365
Lehman College
Bronx, NY01.2023
Bachelor's Degree - Business, Hospitality
Lehman College
Bronx, NY01.2021
Associate Degree - Business Administration and Managements (AAS)
Bronx Community College BCC, CUNY
Bronx, New York01.2018
Skills
- Spanish language
- Customer Service
- Problem-Solving Skills
- Call Management
- Microsoft Office Suite
- Travel arrangements
- Professional networking
- Sales strategy development
- Campaign management
- Volunteer coordination
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
Affiliations
- Volunteer at IVHQ
Timeline
Guest Services Agent/Concierge
Four Seasons downtown
01.2022 - Current
Banker Associate/Customer Service Representative
TD Bank, USA
01.2019 - 01.2023
Office Assistant/enrollment Agent
New York Medicaid Choice/Maximus
01.2017 - 01.2018
Sales Associates
Top of the Rock Attraction Center
01.2014 - 01.2017
Community Associate
Belmont Markets and Management, Inc.
01.2012 - 01.2014
Professional Certificate Program - Microsoft 365
Lehman College
Bachelor's Degree - Business, Hospitality
Lehman College
Associate Degree - Business Administration and Managements (AAS)
Bronx Community College BCC, CUNY
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