Denise Rosario
Glen Cove,NY
Summary
Dynamic and motivated Healthcare professional, experienced in recruitment/relationship management and training/motivating individuals to success. Skilled in collaborating with other team members and ability to make decisions in difficult situations, approach change with a positive attitude and value strong work ethics.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cardiac Device Technician
Philips Healthcare
01.2022 - Current
- Analysis of arrhythmias on intracardiac electrograms and technical device data
- Analyze and interpret Implantable Loop Recorder transmission data using Geneva software provided
- Process alerts and scheduled transmissions
- Document findings clearly and concisely following company protocol on reporting requirements, standards, and format
- Escalate device abnormalities through company workflow process
- Completed all assigned/required training, while staying up to date on developing clinical knowledge, specifically ECG rhythm interpretation
- Follow all company, HIPAA, and Medicare policy and procedures
Lead Monitor Technician
Northwell Health Huntington Hospital
08.2007 - 03.2023
- Monitor and document patients heart rhythms according to physicians' orders.
- Inspect, maintain and adjust Philips Central Monitoring System to maintain optimal functionality and diagnostic usefulness.
- Used Microsoft Word and Excel to create documents and other communications
- Participated in team-building activities to enhance working relationships
- Trained new Technicians and Registered Nurses in Cardiac Rhythm Interpretation and Philips Central Monitoring Station and Equipment
Emergency Medical Technician-Basic
Glen Cove Volunteer Emergency Medical Services
11.2001 - 08.2016
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
- Participated in community activities to maintain and establish strong community relations.
- Kept up with continuing education requirements to maintain certification.
- Learned new techniques to better serve patients' needs.
Administrative Manager
Glen Cove Volunteer Emergency Medical Services
01.2014 - 01.2015
- Updated Organization Reports, Managed Member Files and Generated Attendance Reports
- Assigned Tasks and Directed Volunteers During Community Events
- Implemented Project Management Techniques to Overcome Obstacles and Increase Team Productivity.
Chairperson of Membership Committee
Glen Cove Volunteer Emergency Medical Services
01.2014 - 01.2015
- Recruited, Interviewed and Developed Probationary Volunteer Members.
- Evaluated members performance on monthly basis, coached and trained accordingly, increasing members quality of work and motivation
Child Victim Advocate
Coalition Against Child Abuse And Neglect
11.2011 - 07.2012
- Supported victims and family members through law enforcement, healthcare, and social service interviews
- Interviewed clients and family members to obtain key information for case planning and management.
- Attended interagency meetings and networked to create community partnerships.
Senior Customer Service Representative
GEICO
07.1999 - 03.2002
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Education
Associate of Science - Health Care Management
SBI Campus- An Affiliate of Sanford Brown
Melville, NY08.2010
Skills
- Analytical Decision Making
- Communication
- Teamwork
- Adaptability
- Creative Problem Solver
- Trustworthiness
- Employee motivation
- Integrity
- Positive Work Ethics
Certification
- CRAT
- EMT - Emergency Medical Technician
- EMS Officer and Leadership Training
- FEMA- National Incident Command System
- FEMA- National Incident Management System
- BLS
Languages
Spanish
Native or Bilingual
Timeline
Cardiac Device Technician
Philips Healthcare
01.2022 - Current
Administrative Manager
Glen Cove Volunteer Emergency Medical Services
01.2014 - 01.2015
Chairperson of Membership Committee
Glen Cove Volunteer Emergency Medical Services
01.2014 - 01.2015
Child Victim Advocate
Coalition Against Child Abuse And Neglect
11.2011 - 07.2012
Lead Monitor Technician
Northwell Health Huntington Hospital
08.2007 - 03.2023
Emergency Medical Technician-Basic
Glen Cove Volunteer Emergency Medical Services
11.2001 - 08.2016
Senior Customer Service Representative
GEICO
07.1999 - 03.2002
Associate of Science - Health Care Management
SBI Campus- An Affiliate of Sanford Brown