Denise Royster
San Antonio,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
San Antonio, TX
04.2025 - 12.2025
- Delivered packages efficiently within designated routes and timelines.
- Communicated with customers to confirm delivery details and address concerns.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Notified customers of delays to decrease calls to support.
REMS Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
San Antonio, TX
09.2021 - 06.2025
- Conducted inbound and outbound calls to healthcare providers to facilitate program paperwork submission.
- Issued REMS authorization codes to pharmacy personnel for seamless insurance claim processing.
- Reported potential adverse events to compliance teams and manufacturers.
- Implemented engaging activities to strengthen team dynamics at meetings.
- Maximized productivity through effective use of Microsoft programs.
- Delivered outstanding customer service to patients and families, addressing inquiries and resolving issues.
- Utilized NICE InContact Phone software to efficiently manage high call volumes.
- Ensured accurate documentation of customer interactions using CRM and Salesforce.
- Addressed escalated stakeholder concerns with efficiency and professionalism.
- Facilitated communication among patients, families, and healthcare providers.
- Supported the onboarding process by sharing specialized knowledge with trainees.
Pharmacy Service Representative
CVS Specialty Pharmacy
Redlands, CA
11.2017 - 01.2021
- Coordinated insurance verification and benefits for specialty medications.
- Processed medication orders for patients with complex health needs.
- Processed claims and resolved billing discrepancies.
- Assisted patients with co-pay assistance programs to improve medication affordability.
- Collaborated with providers, pharmacists, and insurance companies to ensure accurate and efficient order fulfillment.
- Maintained accuracy in high-volume data entry and medication order processing.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
Pharmacy Technician
Walgreen's Pharmacy
Victorville, CA
11.2016 - 11.2017
- Operated pharmacy software to manage patient records and track prescriptions efficiently.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions, drug labels, and documents.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Liaised with pharmacist to measure and prepare medication doses and label prescriptions.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Filled and verified prescriptions while maintaining inventory control.
- Delivered customer service at the pharmacy counter, drive-thru, and cash register.
- Performed prescription typing, customer outreach, and compliance checklists.
Education
Pharmacy Technician Certificate - Pharmacy
San Joaquin Valley College
Visalia, CA02-2016
High School Diploma -
Norco High School
Norco, CA07-2014
Skills
- Customer service
- Data entry
- Medical terminology
- Compliance adherenceCall center experience
- Proficient in verbal and written communication
- Problem solving
- Insurance verification
- Proficient in Microsoft applications
- Order fulfillment
- Effective organizational skills
- Technical support
- Inpatient care expertise
- Outpatient care
- Healthcare collaboration
- Knowledge of medical coding standards
- Contract analysis
- Medication processing
- Pharmacy software
- Customer relationship management
- Insurance billing
- Pharmacy operations
- FDA and HIPAA compliance
- Route navigation
- Package handling
- Delivery tracking
- Traffic regulations
Certification
- Pharmacy Technician Certificate 2016
Timeline
Delivery Driver
Amazon
04.2025 - 12.2025
REMS Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
09.2021 - 06.2025
Pharmacy Service Representative
CVS Specialty Pharmacy
11.2017 - 01.2021
Pharmacy Technician
Walgreen's Pharmacy
11.2016 - 11.2017
Pharmacy Technician Certificate - Pharmacy
San Joaquin Valley College
High School Diploma -
Norco High School