Denise Upson
Virginia Beach,VA
Summary
Motivated team player seeking assistance manager position that allow growth and redesign concepts to apply proven interpersonal skills, inspiring attitude and problem-solving skills to upkeep maintain and improve operation.
Overview
20
20
years of professional experience
Work History
Assistant Facilities Manager
Office of Facilities Management and Reliability (National Museum of Air and Space Museum)
04.2017 - 06.2024
- Plans, directs, monitors and manages the operations of zone Custodial, Labor, Materials Handling and Equipment Operator involving a staff ranging from about 10 to 60 subordinates, typically including several Custodial, Labor, or Building and/or Facilities Services Supervisors that assist in the day-to-day oversight of a large cleaning operation, labor and moving services, special event coordination, material handling, heavy equipment operation and services.
- Performs the full range of supervisory functions for Building and Facilities Services, Custodial, Laborer, Material Handling and Equipment Operating staff including but not limited to developing performance plans and standards, evaluating performance and coaching staff on performance; administering leave; explaining Smithsonian and OFMR goals, policies and procedures; meeting staffs training and development needs; ensuring staff safety; supervising in accordance with Smithsonian equal opportunity and diversity guidelines and principles; resolving informal complaints or grievances; conveying staff concerns to upper management; counseling or disciplining staff as appropriate to address conduct or other work problems and initiates personnel actions; and initiates personnel actions for promotions, awards and the selection of candidates for vacant positions. Schedules and approves leave. Generates personnel actions.
- As the Assistant Facilities Manager I am responsible for working to ensure that the Office of Facilities Management and Reliability principles are applied; issues are resolved, the correct facility methods are used, problems related to building management and facilities operations are addressed and corrected in a professional manner.
- I am responsible for overseeing operations in the National Air and Space-DC museums' store exhibit displays, collections and artifacts etc.
- I provide service to NASM-DC, which is approximately 432,593.71 from 2004 to Present I supervised operations service for the NASM-DC, which was over 1,000,000.00 square feet.
- I am responsible for maintaining operations and maintenance as required at the National Air and Space-DC, which has heavy public visitation; and I oversee several special events in one case this year there were over 10,000 guests, -me special event guest count for guests can be between 50 to greater than 3000.
- I must work with the maintenance staff to maintain environmental conditions in the museum, lower energy usage, control humidity, etc.
- I supervise and manage a diverse group of staff members. I work to motivate staff to accomplish their career objectives and goals.
- I am actively involved and skilled in facility management to include building maintenance, operations, cleaning, and construction.
- I assist the Building Manager, and the Zone Manager in the yearly financial planning, management, and facilities management operations.
- I work closely with the Museum liaison and staff to ensure that I provide clear communication through written correspondence such as reports, PowerPoints, emails etc. In addition, I communicate with various SI (Smithsonian Institution) offices and outside vendors and other agencies outside of SI as required. Handle grievance process at the first level.
- Serves as the deciding official for disciplinary actions proposed by subordinate supervisors.
- Assistant Program Manager to Establish internal training programs for safety and position skills improvements for workers.
- Certified Cleaning Management Institution as a (Train the Trainer) for Basic and Advance cleaning industry.
- Supervisor: Jamal Redding- Phone Number: (228)-343-8216
Facility Service Supervisor WG (Wage Grade) 5/5
Office of Facilities Management (National Museum of the American Indian)
07.2005 - 04.2017
- I plan, direct, monitor and manage the operations of a zone/building in the day-today oversight of a large cleaning operation, labor and moving services, and special event coordination.
- I performed a full range of supervisory functions for Building and Facilities Services, Custodial, Laborer, Materials Handling staff including but not limited to developing performance plans and standards, evaluating performance and coaching staff on performance; administering leave; explaining Smithsonian and OFMR (Office of Facilities Management and Reliability) goals, policies and procedures; meeting staffs training and development needs; ensuring staff safety; supervising in accordance with Smithsonian equal opportunity and diversity guidelines and principles; resolving informal complaints or grievances; conveying staff concerns to upper management; counseling or disciplining staff as appropriate to address conduct or other work problems and initiates personnel actions; initiating personnel actions for promotions, awards, etc., and selecting candidates for vacant positions.
- I scheduled and approved leave for staff under my supervision.
- I set performance standards and furnished appraisals of their performance to employees in a timely manner.
- I identify training needs and arrange for or provide such training.
- I planned the work of subordinates on a short- and long-term basis; coordinates with customers, contractors, other units of OFEO (Office of Facilities Engineering and Operations), and other Building/Zone staff; determines materials, kinds and numbers of workers and time needed to complete immediate and long-range work; and changes work plans to respond to unexpected and emergency situations. Incumbent advises higher level management on the feasibility of work assignments, budget estimates, and workload.
- Supervisor: Jeffrey Batchelor Phone Number: (202) 633-6726
Building Service Workererm Laborer Leader WL-3/I —3502-03
Office of Facilities Management (National Museum of the American Indian)
10.2004 - 06.2005
- Acted as supervisor in the supervisor's absence on several occasions giving directive, organizing, planning labor/building service operations and material handling services.
- Work in the Shipping and Receiving Office receiving and distributing mail and other packages and supplies. (Trained and Skilled in safely operating several types of forklifts to unload trucks)
- Work as team leader set-up exterior and interior cleaning. Directing and coordinating snow removal and exterior ground cleaning and trash removal.
- Take the lead in setting up work and setting pace for office moves.
- Operate mobile scrubber, Cushman, sweepers, scissors lifts. Perform daily inspections of public, restrooms, office, and exterior spaces. I maintain the inspection data on an APPA Excel Spread sheet. Work as weekend leader on weekends.
- Maintain an accurate account of supplies used by employees. Issue supplies and equipment to staff. Be courteous and professional manner while working around visitors and co-workers. Use pressure washers and water hoses to clean walkways, pavement, sidewalks, and handicap ramps and entrances superior in planning team assignments.
- Use ladders and scaffolding. Carry up to 50 pounds. Load and unload trucks.
- Train staff in the proper cleaning techniques for exterior cleaning, snow/ice removal, interior cleaning such as restrooms, floors, and galleries.
- Ensure team members are busy working on tasks and that they are completed satisfactorily. Ensure that supervisor receives written and 0171 status of work performed and completed.
- Remove gum and other surfaces for carpet, granite floors interior and exterior
- Clean exterior water features and remove coins, clean entrances, vestibules, wastebaskets, and ashtrays urns and entrance glass doors. Follow all safety procedures and report safety hazards to the supervisor. Reports all problems such as lights not working, broken or missing tiles, and electrical outlets.
- Maintain a courteous and professionalism manner while working around visitors and co-workers.
- Use pressure washer as required.
- Perform custodial cleaning when assigned (restrooms, offices, and public spaces).
- Clean the exterior of the museum by emptying trash receptacles, removing snow/ice for walkways and sidewalks.
- Perform custodial cleaning
- Follow all safety procedures and report safety hazards to supervisor or leader.
- Operate Cushman Truck for exterior trash removal and snow removal.
- Operate mobile scrubbers and sweepers for exterior cleaning
- Perform office moves by moving furniture, equipment, heavy boxes etc.
- Lift up to 50 pounds
- Follow the proper and safe cleaning techniques for removing human waste.
- Ensure equipment is cleaned before and after performing various tasks.
- Drive company trucks for pick-ups and deliveries at the mall and Suitland Zone.
- Work in Shipping and Receiving: signing packages and delivering packages to building occupants.
- Replace vacuum cleaner belts and brushes.
- Lift up to 50 lbs.
- Spray buff, strip, wax various floor types by using scrubber and buffers.
- Shampoo carpet using exactor machines and buffers
- Clean Venetian blinds, wash ceiling fixtures and panitions using ladders and scaffolding.
- Work with several types of chemicals.
- Use mobile scrubbers and sweepers to clean the floor of the Loading Dock.
- Use shovels and scrapers.
- Supervisor: Ann Hemsley - Phone Number: (202) 633-6744
Education
High School Diploma -
King George High School
King George, VA06-1986
Skills
- Work order management
- Groundskeeping
- Parking management
- Building maintenance
DUTIES AND RESPONSIBILITIES
As the Museum Assistant Building Manager assist the zone Manager with the oversight of the facility's day-to-day operations or maintenance needs of the facilities, which demands an unusual combination Of management skills, knowledge of building and public museum operations, historic preservation, and a particular sensitivity to the needs of the visiting public, researchers, curators, other staff and museum collections.
Timeline
Assistant Facilities Manager
Office of Facilities Management and Reliability (National Museum of Air and Space Museum)
04.2017 - 06.2024
Facility Service Supervisor WG (Wage Grade) 5/5
Office of Facilities Management (National Museum of the American Indian)
07.2005 - 04.2017
Building Service Workererm Laborer Leader WL-3/I —3502-03
Office of Facilities Management (National Museum of the American Indian)
10.2004 - 06.2005
High School Diploma -
King George High School