Denise Russo
Haverhill,MA
Summary
Results-driven supervisor with expertise in team leadership, safety standards compliance, operational efficiency, and employee development. Demonstrated success in driving productivity and achieving organizational goals through effective communication and strategic decision-making. Skilled at fostering a collaborative work environment that promotes teamwork, innovation, and continuous improvement. Committed to delivering exceptional performance while maintaining a strong focus on quality and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Sr Transportation Supervisor
Stericycle
Haverhill, MA
04.2024 - Current
- Maintain and manage inventory supplies to ensure that adequate inventories are maintained at all times
- Manage driver debrief process. Ensure there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required
- Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
- Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback
- Manage customer interaction records to resolve service issues
- Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
- Manage route vehicles, containers, load bars and straps, hand-trucks, PDT's and printers, and all other company equipment and assets
- Team Member Development: Select, train, and develop an effective and efficient staff: Make every reasonable effort to select, train, and develop a qualified, diverse workforce.
- Perform 'ride a-longs', ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service
- Conduct 'spot checks' to reinforce proper driver behavior as well as communicate the value we bring to the customer
- Perform new hire onboarding activities
- Track and input DOT hours/JJ Keller Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety
- Monitor and ensure that employees are performing their functions safely and productively.
- Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files
Terminal Manager
Tewksbury Transit
Tewksbury, MA
09.2023 - 02.2024
- Maintain day to day business operations, oversee driver compliance, terminal safety, and employee files
- Enforce and ensure company compliance with fair and equal employee treatment
- Fielded customer complaints and comments and rectified issues.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Monthly billing and Payroll Reconciliation
- Strive to promote positive employee relations between one another and management
Assistant Manager
First Student
North Hampton, NH
10.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Was responsible for providing operational oversight, day-to-day management, and directly supervising staff and financial performance.
- Verify weekly payroll
- To organize, and interpret location financial data as well as maintain a client-centered mindset.
School Bus Driver/Trainer
North Reading Transportation
Newbury, MA
03.2020 - 10.2021
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in DVIR logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported students/passengers safely along prescribed routes according to tight schedules.
- Successfully trained candidates to pass the CDL B road test with passenger, school bus, and air brake endorsements.
School Bus Driver/Trainer
Whittier Regional Vocational Technical High School
Haverhill, MA
08.2016 - 02.2020
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Successfully trained candidates to pass the CDL B road test with passenger, school bus, and air brake endorsements.
Education
Electrical Engineering -
Middlesex Community College
Bedford, MA05.1998
Biotechnology -
Mass Bay Community College
Wellesley, MA05.1991
Skills
- Management
- Microsoft Excel
- Communication skills
- Leadership
- Supervising experience
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
Internship
Internship at the University of Texas Medical Branch isolating proteins under Dr. José Navarro
Timeline
Sr Transportation Supervisor
Stericycle
04.2024 - Current
Terminal Manager
Tewksbury Transit
09.2023 - 02.2024
Assistant Manager
First Student
10.2021 - 05.2023
School Bus Driver/Trainer
North Reading Transportation
03.2020 - 10.2021
School Bus Driver/Trainer
Whittier Regional Vocational Technical High School
08.2016 - 02.2020
Electrical Engineering -
Middlesex Community College
Biotechnology -
Mass Bay Community College