Denise Rutkowski
Cheektowaga
Summary
Dynamic Residential Property Manager recognized for exceptional customer service and a proven ability to enhance occupancy rates. Expertise in driving tenant satisfaction and optimizing operational efficiency, resulting in improved financial performance through effective communication strategies and cost control measures. Highly organized and dependable, with a strong ability to manage multiple priorities while maintaining a positive attitude. Committed to supporting team objectives and fostering a collaborative work environment.
Overview
31
31
years of professional experience
Work History
Property Manager
Clover Management - Union Square Senior Apartments
10.2011 - Current
- Manage day-to-day operations of 107 unit Senior Apt. complex
- Maintain property by investigating and resolving resident complaints, enforcing rules of lease agreement, inspecting vacant units
- Work with maintenance to ensure property is well maintained and work orders are completed in a timely manner
- Train new property managers
- Work with the District Manager in providing leasing coverage and/or stabilizing a property within the district.
- Self motivated with ability to work both independently and as a team
- Managed tenant relations, ensuring prompt resolution of inquiries and maintenance requests.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
Manager
Payless ShoeSource Inc.
01.1995 - 10.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
Education
High School Diploma -
West Seneca East
West Seneca, NYSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Office staffing
- Microsoft office
- Data entry
- Skilled multi-tasker
- Leasing and sales
Timeline
Property Manager
Clover Management - Union Square Senior Apartments
10.2011 - Current
Manager
Payless ShoeSource Inc.
01.1995 - 10.2011
High School Diploma -
West Seneca East