Denise Safran

Supervised operations staff and kept employees compliant with company policies and procedures.

• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Increased profit by streamlining operations.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service