Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Denise Safran

Summary

Exceptional Operations Manager focusing on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Operations Manager

The Appliance Doctor, Inc
05.1998 - Current
  • Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identify and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimize internal policies to maintain responsiveness to demands.
  • Devise processes to boost long-term business success and increase profit levels.
  • Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service work.
  • Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assist in recruiting, hiring and training of team members.

Education

Bachelor of Science - Business Administration

Georgia State University
Atlanta, GA

Skills

  • Customer Service Management
  • Staff Management
  • Invoice Processing
  • Performance Assessment
  • Process Improvement
  • Employee Relations
  • Management
  • Leadership
  • Team Leadership
  • Recruitment and Hiring
  • Customer Relations
  • Inventory Tracking and Management

Timeline

Operations Manager

The Appliance Doctor, Inc
05.1998 - Current

Bachelor of Science - Business Administration

Georgia State University
Denise Safran