Exceptional Operations Manager focusing on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Operations Manager
The Appliance Doctor, Inc
05.1998 - Current
Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identify and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimize internal policies to maintain responsiveness to demands.
Devise processes to boost long-term business success and increase profit levels.
Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Raised property accuracy and accountability by creating new automated tracking method.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class customer service work.
Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assist in recruiting, hiring and training of team members.