Denise Salazar
Customer Care
Dekalb,IL
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Cook/Lunchroom Attendant
Burlington Central School District
09.2017 - 05.2018
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Assisted teachers during non-meal hours with classroom and student support needs.
- Monitored student behavior and implemented corrective actions.
Private Caregiver
Julianne Hungerford
07.2010 - 08.2016
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Assisted patients with self-administered medications.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented vitals, behaviors, and medications in client medical records.
Caregiver, Special Needs/Elderly Caregiver
Paul Vicicondi
12.2002 - 05.2010
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Customer Service/retention Call Center
First Card/First Usa Visa/Mastercard
02.1998 - 09.2002
- Approved and terminated customer contracts upon request.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded proactively and positively to rapid change.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
Waitress,Hostess,Customer Service
Salernos On The Fox Restaurant
05.1995 - 09.1997
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Accommodated special seating requests for guests to enhance satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Relayed guest comments or suggestions to manager on duty for further action.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Certified Nursing Assistant
Little Angels Nursing Home/Marklund
02.1990 - 11.1996
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
No Degree - Nursing/Recieved Nurses Aid Certificate
Elgin Community College
Elgin, IL05.1990
High School Diploma -
St.Charles High School
St. Charles,IL 6017405.1988
Skills
- Lunch Supervision
- Proper Storage Procedures
- Opening Containers
- Reading Comprehension
- Sanitation Practices
- Active Listening
- Corrective Action Implementation
- Order Preparation
- Technique Modifications
- Cleaning Procedures
- Schedule Monitoring
- Cleaning Requirements
- Food Program Assistance
- Student Supervision
- Customer Deliveries
- Timely Food Delivery
- Dietary Needs
- Food Allergies
- Temperature Monitoring
- Time Management
- Service Quality
- Waste Reduction
- Surface Work
- Food Preparation
- Packaging Assistance
- Professional Relationships
- Serve Customers
- Restock Shelves
- Professional Development
- Food and Drink Garnishing
- Team Support
- Problem-Solving Skills
- Menu Inquiries
- Lunchtime Assistance
- Healthy Meal Preparation
- Food Production
- Maintaining Clean Work Areas
- Sanitization
- Clean Dining Areas
- Customer Satisfaction
- Allergic Reaction Procedures
- Cash Management
- Safe Handling Procedures
- Positive Reinforcement Methods
- Educational Strategies
- Seating Arrangements
- Billing and Payment Processing
- Place Settings
- Menu Development
- Fine Motor Skills
- Customer Orders
- Special Education
- Order Delivery Practices
- Kitchen Equipment Operation
- Food Plating and Presentation
- Customer Assistance
- Cash Handling
- Educational Opportunities
- Conflict Resolution
- Teamwork and Collaboration
- Credit Card Applications
- Building Customer Loyalty
- Team Cooperation
- Flexible Hours
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Available Nights, Weekends and Holidays
- Issue Refunds
- Adaptable and Flexible
Certification
- Nurses Aid Certificate (CNA)
Volunteer-Willowcreek Community Church Promised Land Volunteer-Salvation Army Food Pantry
Promised Land at Willowcreek Church Is a program where I greeted Parents and children ages newborn to Age !2
I was a Preeschool/Daycare Teachers Aid
At Salvation Army Food Pantry I stocked shelves with food and other products then greeted clients who were in need of food and other household items.ai helped clients pack food items in bags.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cook/Lunchroom Attendant
Burlington Central School District
09.2017 - 05.2018
Private Caregiver
Julianne Hungerford
07.2010 - 08.2016
Caregiver, Special Needs/Elderly Caregiver
Paul Vicicondi
12.2002 - 05.2010
Customer Service/retention Call Center
First Card/First Usa Visa/Mastercard
02.1998 - 09.2002
Waitress,Hostess,Customer Service
Salernos On The Fox Restaurant
05.1995 - 09.1997
Certified Nursing Assistant
Little Angels Nursing Home/Marklund
02.1990 - 11.1996
No Degree - Nursing/Recieved Nurses Aid Certificate
Elgin Community College
High School Diploma -
St.Charles High School
- Nurses Aid Certificate (CNA)
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