Denise Salazar

Took temporary leave from work for personal obligations and now enthusiastic about re-entering the job market. Currently enrolled in college, working towards obtaining an associate's degree in real estate.

• Provided customers with information regarding plan features, pricing, and availability.
• Educated customers on the importance of maintaining adequate insurance coverage.
• Resolved customer complaints in a timely manner to maintain high satisfaction levels.
• Developed relationships with new clients through cold calling and referrals from existing customers.
• Participated in continuing education courses to stay current on industry trends and changes in regulations.
• Assessed customer risk levels and recommended appropriate coverage options.
• Conducted research to identify competitive rates and benefits offered by other providers.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
• Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.

• Welcome, customers. Ask them what they need from me and answer their questions.
• Accurately process customer transactions.
• Maintain an organized desk.
• Stock, replenish, and organize inventory with accuracy and efficiency, so nothing gets misplaced.
• Transactions include new registration stickers, new license plates, new resident applications, and CDL truck registration.
• Provided exceptional customer service while accurately processing routine transactions.

• Receive customer orders, grab their items, and place them in a designated pick-up area or package item for delivery through UPS or USPS.
• Resolved conflicts between customers and store personnel regarding purchase issues.
• Maintained a safe working environment by adhering to safety regulations at all times.
• Provide exceptional customer service.
• Created visual displays for store shelves, counters, and windows to attract customers.
• Planned promotional events and coordinated with marketing team on advertising campaigns.
• Developed and implemented merchandising strategies to maximize product sales.
• Assisted customers with selecting appropriate products based on their needs.
• Organized inventory of merchandise in stockroom, including labeling and tracking items.

• Greeted customers upon entering store and provided assistance in locating desired items.
• Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
• Operated cash register to process customer purchases accurately and efficiently.
• Provided knowledgeable product information to customers regarding features, benefits, and usage instructions.
• Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
• Performed inventory counts on a regular basis to ensure accurate stock levels.
• Resolved customer complaints promptly and professionally according to company policies.
• Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
• Implemented effective visual merchandising strategies to maximize sales potential of products on display.
• Conducted periodic price checks for competitive pricing accuracy on the sales floor.
• Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
• Created positive experiences for customers through friendly conversations during transactions.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Developed knowledge about products and sales items to answer customer questions.
• Built and maintained relationships with peers and upper management to drive team success.
• Provided information to customers concerning sales, promotions and store policies.
• Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
• Designed and set up advertising signs and displays of merchandise on shelves or counters to attract customers.
• Assisted customers in locating products, providing recommendations based on their preferences.
• Processed payments and maintained accurate drawers to meet financial targets.