Denise Saleh
Brentwood,CA
Summary
Multi-talented Paraprofessional Aide with approximately 10 years of experience directing students and assisting lead teachers. Expert at restating lesson information, tutoring, and applying rules. Team-minded when collaborating with teacher and implementing set lesson plans and classroom activities.
You will notice that I am also an original Travel Agent with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. I am looking to re-enter the role with a progressive organization. Unprecedented skills in Sabre and Customer Service .
Overview
21
21
years of professional experience
Work History
Instructional Paraprofessional
Brentwood Union School District
Brentwood, CA
08.2016 - Current
- Provided support during classes, group lessons and classroom activities.
- Worked with individual students to provide personalized educational, behavioral and emotional support.
- Maintained student safety in classroom and outside environments.
- Prepared instructional materials for group and one-on-one use.
- Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
- Supported instructor with test administration, curriculum development and assignment grading.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Supported classroom activities, including tutoring, grading homework and reviewing exams.
Paraprofessional Aide
Brecksville-Broadview Heights School District
Brecksville, OH
10.2014 - 06.2015
- Supported instructor with test administration, curriculum development and assignment grading.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Oversaw students in classrooms and halls to monitor, enforce rules and support lead teacher.
- Distributed learning materials such as worksheets, textbooks and supplemental activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
- Organized classroom materials to help teachers prepare for daily instruction and activities.
Health Services Assistant II
Clovis Unified School District
Clovis, CA
10.2011 - 10.2014
- Accurately documented student's needs, including treatment
- Developed and implemented relationships with students and families
- Remained alert to problems or health issues of students / staff and competently responded.
- Checked identification of all persons entering and exiting facility.
- Prepared and administered daily medications to students in need.
- Communicated clearly and effectively with parents or staff to verify information, determine purpose of visit and record office visit.
- Gathered forms, copied immunization records. Effectively charted student records.
- Maintained detailed student records by entering data and student information into computer.
Travel Consultant
Fortune Travel
Egg Harbor Township , NJ
07.2006 - 02.2009
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Consultant
Liberty Travel
Mays Landing , NJ
08.2001 - 01.2006
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Supervised credit and debit payments while handling sensitive information with professionalism and discretion.
- Organized memorable and exquisite travel itineraries and vacations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Discussed benefits of and information regarding travel insurance with clients and obtained best rates, which increased repeat business.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Travel Consultant
So Jern Travel
Somers Point, NJ
02.1997 - 07.2001
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained and updated corporate traveler profiles with current information.
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed.
- Completed accurate reservations for business travelers at point of sale.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Certificate - Travel And Tourism
Omega Institute
Pennsauken, NJ09.1996
High School Diploma -
Edgewood Regional High School
Atco, NJ 06.1988
Skills
- Teacher collaboration
- Faculty support
- Classroom management
- Student records management
- Conflict resolution
- Client amenities
- Travel research
- Retail sales
- Administrative tasks
- Exceptional customer service
Timeline
Instructional Paraprofessional
Brentwood Union School District
08.2016 - Current
Paraprofessional Aide
Brecksville-Broadview Heights School District
10.2014 - 06.2015
Health Services Assistant II
Clovis Unified School District
10.2011 - 10.2014
Travel Consultant
Fortune Travel
07.2006 - 02.2009
Travel Consultant
Liberty Travel
08.2001 - 01.2006
Travel Consultant
So Jern Travel
02.1997 - 07.2001
Certificate - Travel And Tourism
Omega Institute
High School Diploma -
Edgewood Regional High School
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