Denise Salgado
2431 N Meade Ave Chicago,IL
Summary
Dynamic logistics professional with proven expertise at International Cargo Terminals in load planning and documentation management. Recognized for exceptional customer service and motivational leadership, effectively resolving issues and enhancing team performance. Skilled in analytical thinking, Ensuring timely freight movement while maintaining compliance with regulations. Committed to cost reduction strategies and operational excellence.
Overview
5
5
years of professional experience
Work History
Logistics Associate
International Cargo Terminals
07.2024 - Current
- Conducted daily pickups and released freight accordingly to all dispatched drivers
- Managed work orders to ensure proper packaging and repairs for transport
- Reviewed all incoming Customs clearances and Delivery orders to ensure proper documents were posted for release per CBP policies
- Edited and revised manifests provided by counterpart to ensure warehouse received and labeled all freight correctly
- Tracked multiple incoming containers and created daily schedules for timely offloading and availability of containers
- Excelled in Excel, Outlook, and Word Doc to execute daily tasks
- Delegated work amongst team members to ensure timely customer service
- Lead training sessions with new hires
- Adapted quickly to changes within our company
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Logistics Officer
Apex Logistics
05.2024 - 07.2024
- Tracked freight that came in and out of the facility to ensure inventory was up to date and LFD regulations were being followed
- Provided support during peak periods, facilitating timely completion of critical tasks without compromising on quality or efficiency.
- Collaborated effectively with other team members to troubleshoot issues that arose during daily operations.
- Utilized AMS to process PTT's and determine if freight was authorized to move to final CFS.
Logistics Office Agent
DSV Air & Sea
05.2023 - 05.2024
- Informed clients of CBP policies and restrictions, while finding solutions to ensure costumer loyalty and repeated business.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Facilitated training sessions for new agents, elevating overall team performance.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Created Air Freight Manifests and revised them as needed per AMS updates.
Assistant Manager
HOBBY LOBBY
06.2020 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
Education
Associates in Education - Education And Pshycology
Wilbur Wright College
06-2022
Skills
- Load planning
- Shipping coordination
- Documentation management
- Carrier negotiation
- Punctual and dependable
- Customer service
- Inventory control
- Motivational leadership
- Analytical thinking
- Communication
- Cost reduction strategies
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Logistics Associate
International Cargo Terminals
07.2024 - Current
Assistant Logistics Officer
Apex Logistics
05.2024 - 07.2024
Logistics Office Agent
DSV Air & Sea
05.2023 - 05.2024
Assistant Manager
HOBBY LOBBY
06.2020 - 05.2023
Associates in Education - Education And Pshycology
Wilbur Wright College