Denise Salmeron
Summary
Accomplished Account Manager with a proven track record at ADP, adept in client relationship management and issue resolution. Demonstrated ability to enhance customer retention and drive operational excellence through effective communication and strategic account oversight. Expert in field research, ensuring client satisfaction and advocacy by delivering measurable results.
Overview
10
10
years of professional experience
Work History
Account Manager
ADP
04.2023 - Current
- Promote and manage effective ADP relationships, as a trusted advisor to a diversified book of MAS Upmarket clients.
- Act as a key client advocate within broader ADP, by partnering with internal resources to ensure prompt and comprehensive issue resolution.
- Strengthens relationships and builds advocacy while delivering measurable result.
- Respond to all client inquiries and asked appropriate questions to facilitate resolution.
- Supported technology design, testing and execution by providing research-based product and process knowledge whilst educating clients via navigation.
Client Support Specialist
ADP
10.2018 - 04.2023
- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients and responding to incoming calls.
- Promoted and managed ADP relationships, as a trusted advisor to a diversified book of business.
Banking Customer Service Representative
TD Bank
04.2017 - 10.2018
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant Program Manager
NYSC
12.2014 - 04.2016
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
Bachelor of Arts - Economics
Montclair State University
Montclair, NJ05-2018
Skills
- Client Relationship Management
- Account Management
- Excellent communication skills
- Issue Resolution Skills
- Field research
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Manager
ADP
04.2023 - Current
Client Support Specialist
ADP
10.2018 - 04.2023
Banking Customer Service Representative
TD Bank
04.2017 - 10.2018
Assistant Program Manager
NYSC
12.2014 - 04.2016
Bachelor of Arts - Economics
Montclair State University
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