Denise Samartino
Bristol
Summary
Dynamic Senior Data Analyst with a proven track record at American Customer Care, adept at leveraging predictive modeling to enhance customer retention. Skilled in MS Access and project management, I excel in fostering cross-functional collaboration and mentoring teams, driving impactful data-driven decisions while ensuring accuracy and efficiency in reporting.
Overview
31
31
years of professional experience
Work History
Senior Data Analyst
American Customer Care
04.1995 - 11.2025
- Analyzed customer feedback data to identify trends and improve service delivery.
- Developed predictive models to enhance customer retention strategies and optimize resources.
- Collaborated with cross-functional teams to streamline data reporting processes and enhance decision-making.
- Mentored junior analysts, ensuring adherence to best practices in data analysis and visualization techniques.
- Executed quality control measures on data sets, ensuring accuracy and consistency in reporting outcomes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Reduced manual data entry errors by designing and deploying automated ETL processes to transform raw data into usable formats.
Education
No Degree - Health Care Information Technology
Lincoln College of New England
Southington, CTSkills
-Proficient in Microsoft's Suite of programs with an emphasis on MS Access
-Adept at Project Management, database creation and maintenance
-Outstanding individual contributor that is able to meet deadlines in a fast paced environment with an honest and direct manner
-Problem solver with a proven track records of leading cross functional teams by influencing and communicating effectively
-Strong at developing profitable partner relationships and interfacing at every level of an organization
Timeline
Senior Data Analyst
American Customer Care
04.1995 - 11.2025
No Degree - Health Care Information Technology
Lincoln College of New England