Denise Sanchez
Beaumont,CA
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Sales Associates
Boot Barn
Banning, California
11.2024 - Current
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized stockroom shelves according to size, color or style.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers to determine wants or needs.
Customer Experience Coordinator
TJX Companies
Fountain Valley, California
12.2023 - 06.2024
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Supported sales team members to drive growth
- Trained new customer service staff on best practices and company policies.
- Excelled in exceeding daily credit card application goals.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
- Trained new hires on cashier go backs and returns .
Caregiver Attendant
In Home Supportive Services
Santa Ana, California
04.2014 - 10.2019
- Transported patients to medical appointments utilizing wheelchair or stretcher.
- Assisted with meal planning to meet nutritional plans.
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Provided compassionate care while ensuring client safety and comfort.
- Supported bathing, dressing and personal care needs.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Followed care plan and directions to administer medications.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Education
GED -
Beaumont Adult Education
Banning, CASkills
- Retail loss prevention
- Promotional support
- Upselling
- Outgoing personality
- Order processing
- Positive and professional
- Sales training
- Multi-tasking strength
- Excellent people skills
- Stocking and receiving
- Cash handling
- Excellent communication skills
- Energetic self-starter
- Friendly and outgoing
- [Language] translation Bilingual
Timeline
Sales Associates
Boot Barn
11.2024 - Current
Customer Experience Coordinator
TJX Companies
12.2023 - 06.2024
Caregiver Attendant
In Home Supportive Services
04.2014 - 10.2019
GED -
Beaumont Adult Education