Denise Sanchez-Palacio
Detroit
Summary
Compassionate and dependable healthcare professional with experience as a patient caregiver, pharmacy technician, and medical receptionist. Skilled in providing high-quality patient care, assisting with medication preparation and pharmacy operations, and delivering excellent customer service in fast-paced medical environments. Experienced in scheduling appointments, managing electronic medical records, verifying insurance, and maintaining patient confidentiality in accordance with HIPAA regulations. Strong communication, organizational, and multitasking skills with a commitment to supporting patients, healthcare teams, and delivering exceptional care.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Pharmacy Technician
CVS Pharmacy
Detroit, MI
12.2023 - Current
- Processed new prescriptions, refills, and medication orders while maintaining patient confidentiality.
- Provided excellent customer service by answering questions, processing payments, and resolving routine inquiries.
- Prioritized multiple tasks and responded efficiently to urgent medication requests while maintaining a high level of accuracy.
- Managed medication inventory, restocked automated dispensing cabinets, and monitored stock levels to ensure medication availability.
- Followed infection prevention, patient safety, and workplace health protocols in all aspects of pharmacy operations.
- Maintained HIPAA compliance and protected patient confidentiality
Front Desk Receptionist
Urgent Care
Lincoln Park, MI
01.2022 - 11.2023
- Managed patient check-in and scheduling using electronic health record systems.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinated with medical staff to streamline patient flow and improve operational efficiency.
- Maintained accurate patient records, ensuring compliance with HIPAA regulations and confidentiality standards.
- Served as the first point of contact for patients, families, and visitors.
Private Caregiver
Private Client
Wayne, MI
05.2019 - 12.2021
- Provided support to elderly clients with mobility and daily needs
- Developed and maintained strong relationships with clients and families for effective communication.
- Monitored health conditions, reporting changes to healthcare professionals promptly. (EMR-EHR)
- Ability to work in a fast-paced environment
- Assisting with medical transportation to medical appointments
- Assisting with daily living, including personal hygiene, dressing, mobility assistance, and medication reminders.
Education
Associate of Applied Science - Radiology Technician
Henry Ford College
Dearborn, MI05-2027
High School Diploma -
Hope of Detroit Academy
Detroit, MI06-2021
Skills
- Bilingual: Spanish/English
- Communication
- Microsoft Office
- Multitasking and Organization
- Time Management
- Patience and Problem-solving
- HIPAA compliance
- Medical Terminology
- Working in a fast-paced healthcare environment
- Equipment cleaning and preparation
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Pharmacy Technician
CVS Pharmacy
12.2023 - Current
Front Desk Receptionist
Urgent Care
01.2022 - 11.2023
Private Caregiver
Private Client
05.2019 - 12.2021
Associate of Applied Science - Radiology Technician
Henry Ford College
High School Diploma -
Hope of Detroit Academy