Denise Santoy
Oaklawn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Operations Manager
Comrade Carriers
01.2019 - Current
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Dispatched drivers accordingly
- Managed over 50 calls per day.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted in recruiting, hiring and training of team members.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Logistics Coordinator
Locke Transportation
07.2016 - 12.2018
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Built and established relationships with staff and vendors.
- Scheduled and coordinated truck and ship to maximize productivity and maintain organized calendar.
- Tracked orders and notified customers of status or potential delays.
- Registered vendors and customers on database to maintain updated roster.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Medical Assistant
ACCESS Medical
11.2014 - 05.2015
- Collected and documented patient medical information such as blood pressure and weight.
- Verified patient insurance coverage and collected required co-payments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Accounts Receivable Specialist
Windy City Wire
01.2011 - 05.2014
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Developed and maintained positive relationships with clients to maximize collections.
- Managed over 100 calls per day.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Education
No Degree - Medical Assisting
Illinois School of Health Careers - Chicago
Chicago, IL07.2013
Skills
- Credit and Collections
- Administrative Office Operations
- Billing and Invoicing
- Customer Accounts Management
- Microsoft Office
- Accounts Payable and Receivable
- Profit and Loss Statements
- Office Organization
- Biweekly Payroll Processing
Languages
Spanish
Native or Bilingual
Timeline
Office Operations Manager
Comrade Carriers
01.2019 - Current
Logistics Coordinator
Locke Transportation
07.2016 - 12.2018
Medical Assistant
ACCESS Medical
11.2014 - 05.2015
Accounts Receivable Specialist
Windy City Wire
01.2011 - 05.2014
No Degree - Medical Assisting
Illinois School of Health Careers - Chicago
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