Denise Schiefelbein
Wilmington,NC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
26
26
years of professional experience
Work History
Personal Shopper
Harris Teeter
Wilmington, NC
10.2023 - 09.2024
- Completed pickup and shopping orders for customers within local area.
- Secured and stored items until customer pickup.
- Satisfied customers with quick, accurate service under tight deadlines.
Customer Support Specialist
Stop N Save/ Phillips 66
Buena Vista, CO
06.2022 - 08.2023
- Processed daily transactions promptly to keep workflows moving smoothly.
- Provided customers with information about local roads or highways.
- Collected cash payments from customers or charged purchases to credit cards.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
- Handled customer inquiries and resolved complaints to maintain positive service experience.
Certified Nursing Assistant
Premier Health Associates
Buena Vista, CO
01.2020 - 04.2021
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Administered medications as directed by registered nurse or physician.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Nursing Assistant
Columbine Health Systems
Salida, CO
10.2019 - 12.2019
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Accounts Receivable Administrator
Port Arrowhead Marina
Lake Ozark, MO
05.2000 - 05.2002
- Maintained customer accounts by tracking and recording account activity.
- Communicated regularly with customers regarding account inquiries or disputes.
- Prepared monthly statements for customers detailing their account balances.
- Assisted with the preparation of reports related to Accounts Receivable activities.
- Worked collaboratively with sales staff to resolve billing issues promptly.
- Provided support during month-end closing process including the reconciliation of Accounts Receivable ledgers.
- Upheld strict quality and accuracy standards through daily process adjustments.
- Coordinated with the sales and customer service departments to resolve billing disputes.
- Managed entire accounts receivable process, ensuring timely invoicing and collection activities.
- Prepared detailed reports on accounts receivable status for senior management review.
Customer Service Executive
Midwest Coatings
Osage Beach, MO
03.1999 - 05.2000
- Organized and maintained filing systems, both paper and electronic.
- Provided support to other departments by completing clerical tasks as needed.
- Processed incoming invoices for payment in a timely manner.
- Drafted professional business documents for various managers and executives.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Nursing Assistant - Certified Nurse Assisting
Colorado Mountain College
Glenwood Springs, COSkills
- Workflow Optimization
- Data Entry
- Data Management
- Sensitive material handling
- Records Management
- Computer Proficiency
- Documentation and Recordkeeping
- Customer Service
Volunteer
- Volunteer with Girl Scouts of America 1997-2013
Timeline
Personal Shopper
Harris Teeter
10.2023 - 09.2024
Customer Support Specialist
Stop N Save/ Phillips 66
06.2022 - 08.2023
Certified Nursing Assistant
Premier Health Associates
01.2020 - 04.2021
Nursing Assistant
Columbine Health Systems
10.2019 - 12.2019
Accounts Receivable Administrator
Port Arrowhead Marina
05.2000 - 05.2002
Customer Service Executive
Midwest Coatings
03.1999 - 05.2000
Nursing Assistant - Certified Nurse Assisting
Colorado Mountain College
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