Denise Scott
Florence,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Mail Monitoring
US Monitor
07.2010 - 04.2014
- Received mail from various companies via US Postal Service, entered customer codes to company website and examined and reported condition of mail pieces received.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Work From Home Agent
West
11.2004 - 11.2010
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Assisted clients with product questions to facilitate online ordering process.
- Answered live online chats to give quick answers and solve problems faster.
- Developed customer service processes to improve customer satisfaction.
Check Processing/Assistant Supervisor
Nationar
11.1989 - 05.1995
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained scheduling for over 30 employees
- Set overall vision and provided team leadership.
- Submitted documentation and reports to upper management to show end of day totals of all checks processed. Return checks to various banks for insufficient funds, unauthorized signatures, forgeries, etc. Heavy 10 key entry of checks for end of day final totals
- Evaluated employee performance and coached and trained to improve weak areas.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Monitored workflow to improve employee time management and increase productivity.
Statement Clerk
Marine Midland Bank
08.1984 - 10.1989
- Provided quality clerical support through statement rendering and check processing.
- Interacted with various banks via phone for check verification.
- Maintained filing system and organized customer documents for easy retrieval of information. Alpha and numeric data entry, heavy 10 key entry of checks
Education
Businesa -
Amityville Memorial High School
Amityville, NY06.1983
Skills
- Clerical Support
- Data Entry
- Flexible and Adaptable
- Critical Thinking
- Verbal Communication
- Multitasking
- Calm Under Pressure
Timeline
Mail Monitoring
US Monitor
07.2010 - 04.2014
Work From Home Agent
West
11.2004 - 11.2010
Check Processing/Assistant Supervisor
Nationar
11.1989 - 05.1995
Statement Clerk
Marine Midland Bank
08.1984 - 10.1989
Businesa -
Amityville Memorial High School