Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Scott

Birmingham,AL

Summary

Driven professional with extensive experience in customer service and team leadership, notably at Circle K Stores Inc. Excelled in training and mentoring, enhancing team performance by 30%. Skilled in cash handling and issue resolution, consistently delivering superior customer satisfaction. Demonstrates dependability and a positive attitude, aligning with employer-sought competencies.

Overview

17
17
years of professional experience

Work History

Lead Cashier

Circle K Stores Inc.
02.2008 - 08.2024
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Reduced cashier errors by implementing thorough training programs for new employees.
  • Collaborated with management to develop strategies for improving overall store performance and profitability.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
  • Maintained stock to meet expected customer demand.
  • Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.

Caregiver

IN GOOD HANDS CARE
08.2017 - 01.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Education

Basic Skills - Basic Skills

Brookwood High School
Brookwood, AL
05.1991

Skills

  • Training and coaching
  • Training and mentoring
  • Customer Assistance
  • Point of sale operation
  • Cash Handling
  • Manager support
  • Cashier training
  • Workplace Safety
  • Issue Resolution
  • Dependability
  • Cash Drawer Reconciliation
  • Upselling strategies
  • Workflow Coordination
  • Store Policies Enforcement
  • Tactfulness
  • Opening and closing procedures
  • Staff Training
  • Sales expertise
  • Cash handling expertise
  • Cash Register Maintenance
  • Deposit Preparation
  • Positive Attitude
  • Team Leadership
  • Customer Service

Timeline

Caregiver

IN GOOD HANDS CARE
08.2017 - 01.2024

Lead Cashier

Circle K Stores Inc.
02.2008 - 08.2024

Basic Skills - Basic Skills

Brookwood High School

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Denise Scott