Denise Scurlock
Rancho Cucamonga,CA
Summary
Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
11
11
years of professional experience
Work History
Temporary Assignment
County Of Riverside In-Home Supportive Services
Riverside, CA
09.2021 - 05.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- .
Retail Associate
Macys Department Store
, CA
11.2021 - 04.2022
- My duties as a seasonal, were to assist customers
- Include greeting patrons, providing product knowledge, directing customers to fitting rooms, and completing transactions on the cash register.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
PSE Mail Processing Clerk
Post Office USPS
Fontana, CA
07.2020 - 04.2021
- Answer questions regarding mail regulations, procedures, postage rates, and post office boxes
- Check mail to ensure that parcels and letters are in proper condition for mailing and have correct postage
- Help other offices in need of clerks help register, certify, and insure letters and parcels Rent post office boxes to customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
Community Health Worker
Los Angeles County
Los Angeles, CA
07.2018 - 07.2020
- Receives service referrals from social workers and eligibility workers to assist welfare recipients in a variety of ways such as obtaining food stamps and housing
- Serves as an advocate for client/patient access to departmental and community resources
- Assists clients, patients, family members, and caregivers in obtaining and completing application forms for benefits and services
- Provides emergency services to clients by making referrals to appropriate support agencies and arranging for emergency shelters
- Informs pregnant teenagers and their families of available medical, mental health, and social services, adoption agencies, and prenatal care providers; educates women on the various methods of birth control
- Facilitates client development of independent living skills by conducting support groups in subjects such as housekeeping, cooking, shopping, household budgeting, use of public transportation, and attendance to personal grooming and hygiene.
- Coordinated program referrals for community-based resources.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Handled caseload of more than 6 clients.
- Coordinated community resources and secured referrals.
- Provided direct care for patients per week.
- Conducted comprehensive patient assessments and evaluated patient care plans.
Child Care Worker
Hillside Children's Center
Pasadena, CA
02.2014 - 05.2015
- Ensuring medical and dental needs are met Preparing and distributing meals and clothing shopping
- Prepared and served nutritious and healthy meals and snacks.
- Developed healthy relationships with children to provide support and guidance in learning.
- Transported children to and from school and various extracurricular activities.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
Residential Counselor
Chilhelp
Costa Mesa, CA
02.2008 - 02.2014
- Direct supervision and assistance, by following the structure of the clients' daily routine; i.e., meal and snack preparation, sleep, recreation, health, hygiene, safety, and discipline
- Assists children in the acquisition of independent living skills, such as management of money, care of clothing, successful completion of skills enhancement in doing cottage chores, jobs, and keeping appointments
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations toward treatment plan for success.
- Dispenses and records all prescribed medications; notes and reports on side effects.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
Education
BA - Sociology
California State Domniquez Hills
Carson ,California,Associate of Science - Computer Information Systems
Los Angeles Trade Technical College
Los Angeles, CASkills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- MS Office
- Data Entry
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
- Attention to Detail
- Good Telephone Etiquette
Timeline
Retail Associate
Macys Department Store
11.2021 - 04.2022
Temporary Assignment
County Of Riverside In-Home Supportive Services
09.2021 - 05.2022
PSE Mail Processing Clerk
Post Office USPS
07.2020 - 04.2021
Community Health Worker
Los Angeles County
07.2018 - 07.2020
Child Care Worker
Hillside Children's Center
02.2014 - 05.2015
Residential Counselor
Chilhelp
02.2008 - 02.2014
BA - Sociology
California State Domniquez Hills
Associate of Science - Computer Information Systems
Los Angeles Trade Technical College
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