Denise Sealey
Tobyhanna,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Kitchen Supervisor
Monroe County Correctional Facility
09.2021 - Current
- Monitored food preparation, production, and plating for quality control.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Customer Experience Representative
Stericycle
02.2017 - 09.2021
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Customer Service Representative
Department Of Veteran Affairs
08.2014 - 02.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Dietary Aide
Creedmoor Psychiatric Center
05.2005 - 08.2014
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZ07.2024
GED -
Humanities Preparatory Academy
New York, NY05.1997
Skills
- Catering Oversight
- Inventory Controls
- Food Safety Understanding
- Inventory Control
- Opening and Closing Procedures
Timeline
Kitchen Supervisor
Monroe County Correctional Facility
09.2021 - Current
Customer Experience Representative
Stericycle
02.2017 - 09.2021
Customer Service Representative
Department Of Veteran Affairs
08.2014 - 02.2017
Dietary Aide
Creedmoor Psychiatric Center
05.2005 - 08.2014
No Degree - Criminal Justice
University of Phoenix
GED -
Humanities Preparatory Academy
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