Summary

Overview

Work History

Education

Skills

Languages

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Denise Serna

1906 Edgewood Rd Waukegan,IL

Summary

Organized professional with superior work ethic and team player attitude. Exceptional quality control, inspection and customer care abilities. Commended for honesty, hard work and positive attitude. Consistent standing for long periods of time and safely lift up to 100 pounds. Knowledgeable in many fields of jobs and highly adaptive to any work environment. I am always looking to broaden my career opportunities.

Overview

years of professional experience

Work History

Dental Receptionist

Highland Park Endodontics

Highland Park, Illinois

02.2024 - Current

Managed front desk operations including scheduling appointments, collecting payments.
Completed relevant insurance and other claim forms.
Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
Responded to inquiries from patients regarding their accounts or dental services offered.
Greeted patients, provided them with necessary paperwork, and verified insurance information.
Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
Confirmed patient appointments and consultations.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.

BDC Representative

Hyundai Motors

Libertyville, Illinois

11.2023 - 02.2024

Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
Resolved customer complaints in a timely manner.
Greeted and assisted customers to foster positive experiences.
Listened to customer needs to identify and recommend best products and services.
Managed multiple tasks simultaneously while adhering to strict deadlines.
Tracked daily performance metrics including number of calls handled per hour, day, week, month.
Monitored call center metrics such as call volume, abandonment rate, average handle time.
Managed website inventory listing with up-to-date vehicle inventory and specifications.
Provided support to other BDC representatives as needed.

Quality Inspector

Abbott

Gurnee, IL

10.2021 - 10.2023

Notified supervisors about production problems and helped identify and correct concerns.
Inspected, tested and measured materials, products and installations against specifications.
Assessed finished items for defects and ordered reworks to eliminate irregularities.
Identified and resolved quality issues, escalating critical problems to supervisors.
Conducted routine visual inspections to uncover issues with compliance and tolerances.

Warehouse Associate

Amazon

Waukegan, IL

11.2020 - 10.2021

Packed and labeled merchandise to prepare for loading and shipment to customers.
Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Received deliveries, scanned packages and updated orders in internal database.
Examined packages and goods for damage and notified vendors of replacement needs.
Identified safety hazards and notified management to determine proper resolution of issues.
Researched issues to address shipping errors and packaging mistakes.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.

Server

Cracker Barrel Restaurant

Gurnee, IL

05.2019 - 10.2020

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.

Education

Associate of Arts - Communications

College of Lake County

Grayslake, IL

05-2024

High School Diploma -

Waukegan High School

Waukegan

05.2019