Denise Shue

• Directed work of application teams to deliver cutting-edge revenue cycle optimizations.
• Provided oversight of 30 (+/-) projects across the revenue cycle
• Monitored and coordinated workflows to optimize resources.
• Established departmental performance goals and provided feedback for underperforming areas.

Key Accomplishments

• Led teams to improve many KPI Metrics across all applications.
• Best in class for Online Scheduling for large Academic Medical Center.
• Spearheaded new strategic planning framework and process.
• Formed strategic partnership with operations to implement innovative denials prevention program.

• Served as Epic Resolute Pro Fee Business Owner to effectively optimize and maintain the billing application of complex academic operation billing over $2 billion per year.
• Directed and managed performance improvement, governance, initiatives, and projects.
• Analyzed performance standards in all areas of clinical practice billing and developed and implemented productivity measurements.
• Served as internal consultant and worked directly with numerous clinical departments to assure productivity standards and established performance targets were met.

Key Accomplishments

2018

Co-led Single Patient Statement project designed to consolidate hospital and professional balances on a single statement.

2014

Led 18-month Epic, Resolute PB implementation for 2,800 providers and $1.8 billion in annual charges across 21 clinical departments and six hospitals.

2011

Developed and operationalized governance and bylaws for a new process improvement committee structure.