Denise Sierra
El Mirage,AZ
Summary
Responsible and energetic customer service representative offering more than seven years of experience in office environments. Proficient multi-tasker with ability to manage multiple-line phone system, records maintenance and high-volume business inquiries. Flexible and hardworking with the drive to succeed.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
Pacific Financial Association
Phoenix, AZ
02.2023 - 12.2024
- Answer customer inquiries and provide accurate information regarding our services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Identify areas of improvement in customer service processes and suggest changes accordingly.
- Develop strong relationships with customers by providing personalized assistance and support.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answer inbound calls, chats and emails to facilitate customer service.
- Set up and activate customer accounts on three different programs. (CRM,Newton and Access My Insurance).
- Inform customers about billing procedures, process payments and provide payment option setup assistance.
- Assist customers with making payments or establishing payment plans to bring accounts current.
Receptionist
Pacific Financial Association
Phoenix, AZ
04.2021 - 02.2023
- Answered and directed more than 100 incoming calls a day using multi-line telephone system.
- Entered data in Excel software to keep records of incoming checks.
- Redacted documents with personal information using Adobe.
- Wrote 80 to 100 sales cards each day.
- Worked with 2 screens while transferring calls.
- Used CRM to search and enter data.
- Greeted guests upon office entry, including customers and official representatives.
- Answered incoming calls and routed to appropriate personnel.
- Maintained a neat, organized reception area.
- Assisted with mail sorting and distribution.
- Responded to customer inquiries via phone or email promptly.
- Inputted client contact information into database accurately.
Receptionist
New Horizons Real Estate
Fort Worth, Texas
05.2017 - 05.2020
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Scheduled appointments for property visits of real estate agents.
- Responded to telephone inquiries from clients and real estate agents and delivered information to inform and educate callers.
- Received incoming packages and mail, dispersed parcels and shipped outgoing items.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Entered data on Excel and MS Office to keep records of properties sold.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained professional tone at all times, including during peak rush hours.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Scanned e-files and organized in a timely manner.
- Handled mortgage payments.
Education
Western Hills High School
Fort Worth, TX06.2017
Insurance Producer License
Online
PhoenixSkills
- Excellent customer service skills both on phone and in person
- Great communication skills
- Experience in running multiple-line telephone systems
- Data Entry
- Organization Skills
- Bilingual
- Proficient in MS Office and other computer programs
- Ability to multitask and stay organized
- 50 WPM typing speed
- Teamwork
Timeline
Insurance Customer Service Representative
Pacific Financial Association
02.2023 - 12.2024
Receptionist
Pacific Financial Association
04.2021 - 02.2023
Receptionist
New Horizons Real Estate
05.2017 - 05.2020
Western Hills High School
Insurance Producer License
Online
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