Denise Sikes
Phelan,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist/Optician
Vision Express Optometry
Hesperia, CA
03.2016 - 07.2020
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and used frame warmer to assist with final fitting.
- Recorded seg heights and pupillary distance measures accurately and placed orders with eyeglass manufacturers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Stockroom/Customer Service Representative
UniFirst
Ontario, CA
05.2011 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise drop-off.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Entered orders into Boston computer database system.
- Recorded actions taken, issues resolved and account information to effectively manage customer accounts.
Receptionist
Advanced Eye Care Optometry
Victorville, CA
04.2005 - 03.2008
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided callers with address, directions, company website and related information.
Education
High School Diploma -
Hesperia Adult School
Hesperia, CA02.2016
No Degree - Emergency Medical Services
Victor Valley College
Victorville, CASkills
- Patient History Documentation
- Active Listening
- Vision Aid Fittings
- Billing Processing
- Frame Repair
- Office Cleaning
- Patient Flow
- Frame Adjustments
- Selecting Frames
- Clerical Support
- Exam Prep
Certification
- CPR Certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Receptionist/Optician
Vision Express Optometry
03.2016 - 07.2020
Stockroom/Customer Service Representative
UniFirst
05.2011 - 03.2014
Receptionist
Advanced Eye Care Optometry
04.2005 - 03.2008
High School Diploma -
Hesperia Adult School
No Degree - Emergency Medical Services
Victor Valley College