Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

DENISE SIMMON

Client Service Coordinator Disaster Assistance Program
San Juan,PR

Summary

Accomplished Disaster Assistance Client Service Coordinator with a proven track record at Americorps: Saint Bernard Project, adept in organizational and communication skills. Excelled in client service, significantly enhancing disaster recovery processes. Skilled in construction coordination and project leadership, demonstrating exceptional teamwork and independent work capabilities. Certified in CPR, showcasing a commitment to safety and individualized care.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Disaster Assistance Client Service Coordinator

Americorps: Saint Bernard Project
San Juan
09.2024 - Current
  • Identify and assist prospective clients with completing applications for disaster assistance appeals via phone.
  • Support clients with FEMA appeals eligibility and application processes.
  • Help clients navigate and apply for external funding to address specific recovery needs.
  • Refer clients to appropriate service providers for housing, food, or other essential support services.
  • Meet weekly with the Client Services Manager to discuss goals, case progress, and professional development, and receive feedback.
  • Maintain accurate client data by uploading documents into Salesforce and updating case notes daily.
  • Conduct intake interviews with eligible survivors and schedule case reviews for pending FEMA appeals.

Lead Preschool Teacher

Childtime of Riverside
Belcamp, MD
01.2024 - 07.2024
  • Organized and led activities to promote physical, mental, and social development.
  • Observed children to record development.
  • Maintained attendance records.
  • Created and enforced a child-based, hands-on curriculum to promote student interest and receptive learning.
  • Participated in team meetings with administrators to review curriculum objectives or discuss school policies.

Construction Coordinator/Project Lead

Americorps: Saint Bernard Project
San Juan, PR
09.2021 - 10.2023
  • Actively participated in construction projects.
  • Conducted training for volunteer groups ages 16 and up.
  • Organized and tracked bids for contractors.
  • Prepared and distributed invoices, receipts, and other materials to be processed by the financial department.
  • Provided administrative support, including making phone calls, responding to emails, and preparing correspondence.

Education

Associate of Applied Science - Early Childhood Development

01.2022

Medical Billing with Office Systems - Associate in Medial Billing And Coding

MBTI Business Institute
San Juan, PR
01.2016

Skills

  • Strong organizational skills
  • Time management skills
  • Exceptional communication skills
  • Interpersonal skills
  • Ability to work independently
  • Ability to work as part of a team
  • Detail-oriented
  • Ability to handle multiple tasks simultaneously
  • Individualized care
  • Behavioral support
  • Basic Health and Safety
  • Communication
  • Childcare
  • Therapeutic Crisis Intervention
  • CPR Certified
  • Community Volunteer
  • Youth Development
  • Autism Services
  • Construction Coordination
  • Project Leadership

Certification

  • First Steps in Childcare
  • Basic Health and Safety
  • Nine Hour Communication
  • All Children and Americans with Disabilities
  • Childcare Aid Certificate
  • Therapeutic Crisis Intervention
  • American Red Cross CPR Certified
  • Americorps Community Volunteer
  • Lead Preschool Teacher
  • Youth Development Professional-Autism Services
  • Construction Coordinator/Project Lead

Timeline

Disaster Assistance Client Service Coordinator

Americorps: Saint Bernard Project
09.2024 - Current

Lead Preschool Teacher

Childtime of Riverside
01.2024 - 07.2024

Construction Coordinator/Project Lead

Americorps: Saint Bernard Project
09.2021 - 10.2023

Associate of Applied Science - Early Childhood Development

Medical Billing with Office Systems - Associate in Medial Billing And Coding

MBTI Business Institute

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DENISE SIMMONClient Service Coordinator Disaster Assistance Program