Denise Sinkfield
Riverdale,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Quality Suites Hotel
Forest Park, GA
02.2021 - 07.2024
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted guests with check-in and check-out procedures as needed.
- Greeted guests in a professional and friendly manner.
- Followed safety regulations when handling hazardous materials such as cleaning agents or chemicals.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Assisted with room reservations, changes and cancellations.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Ensured that all safety protocols were followed at the front desk area.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Performed administrative duties such as filing documents, preparing correspondence.
- Maintained daily records of room availability and rates.
- Assisted with laundry duties such as washing towels and sheets.
- Reported maintenance issues such as plumbing problems or burned out bulbs.
- Ensured that all lost and found items were handled properly per policy.
- Folded linen neatly for storage or transport to laundry area.
- Followed all health and safety regulations when handling chemicals and cleaning solutions.
- Checked for damaged or missing items in each room.
- Changed bed linens, made beds with fresh linens after guests checked out.
Cashier Team Lead
McDonald's
Riverdale, GA
08.2021 - 07.2022
- Assisted in preparing food items such as sandwiches or salads when necessary.
- Organized order taking station to ensure efficient workflow.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Operated cash registers, credit card machines and other related equipment accurately.
- Maintained cleanliness of work area throughout shift.
- Adhered to all food safety regulations including proper storage of products and temperature control guidelines.
- Greeted customers and provided friendly customer service.
- Kept up-to-date records for daily sales transactions.
- Assisted in the training of new team members to ensure proper food safety and customer service.
- Assisted with recruiting efforts by conducting interviews with prospective candidates.
- Resolved customer complaints with professionalism and empathy.
- Provided leadership and guidance to team members, ensuring tasks were completed efficiently and effectively.
- Developed strategies for improving customer service while maintaining operational efficiency.
Education
High School Diploma -
North Clayton High School
College Park, GA05-2013
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Information Security
- Complaint resolution
- Call Management
- Data Entry
- Appointment Scheduling
- Complaint Handling
- Problem Resolution
- Computer Proficiency
- Microsoft Outlook
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Customer Service
- Follow-up skills
- Microsoft Excel
Timeline
Cashier Team Lead
McDonald's
08.2021 - 07.2022
Customer Service Representative
Quality Suites Hotel
02.2021 - 07.2024
High School Diploma -
North Clayton High School
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