Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
CustomerServiceRepresentative

Denise Smith

Jackson,MS

Summary

'Confident and energetic customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention. 'Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention. Over 10 years experience

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Conduent
Madison, MS
10.2017 - 09.2019
  • Excel, Microsoft Outlook
  • Performed data entry for customer information, orders, and shipments
  • Managed client records
  • Set up client appointments
  • Performed customer service surveys
  • Provided policy and service information
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Answered calls from customers and clients
  • Resolved customer information and complaints
  • Responded to claim inquiries
  • Handled online orders and credit card transactions
  • Typing
  • Microsoft power point
  • Microsoft Office
  • Improved overall efficiency Number% by anticipating needs and providing outstanding support.
  • Sought ways to improve processes and services provided.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

PCA/CNA, The Hamilton Davis Homecare
Jackson, MS
01.2012 - 08.2018
  • Bathing , cleaning cooking , feeding ,changing catheters, rotating patients to keep from getting bedsores , lifting ,bowel program ,grocery shopping ,taking to doctor appointments

Front Desk Clerk

Comfort Inn & Suites
Jackson, MS
03.2012 - 10.2017
  • Excel, Microsoft Outlook
  • Performed data entry for customer information, orders, and shipments
  • Managed client records
  • Set up client appointments
  • Performed customer service surveys
  • Provided policy and service information
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Answered calls from customers and clients
  • Resolved customer information and complaints
  • Responded to claim inquiries
  • Handled online orders and credit card transactions
  • Typing
  • Microsoft power point
  • Microsoft Office
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Resolved service-related problems and documented actions in system.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collected room deposits, fees and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Customer Service Representative

Spectraforce Technologies
Jackson, MS
09.2015 - 01.2017
  • Excel, Microsoft Outlook
  • Performed data entry for customer information, orders, and shipments
  • Managed client records
  • Set up client appointments
  • Performed customer service surveys
  • Provided policy and service information
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Answered calls from customers and clients
  • Resolved customer information and complaints
  • Responded to claim inquiries
  • Handled online orders and credit card transactions
  • Typing
  • Microsoft power point
  • Microsoft Office
  • Payment acceptance
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer requests for products, services and company information.
  • Updated account information to maintain customer records.
  • Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.

Office Assistant

Hunter logistics
Jackson, MS
08.2003 - 12.2004
  • Make tweaks, leave comments, and share with others to edit at the same time Excel,
  • Microsoft Outlook
  • Performed data entry for customer information, orders, and shipments
  • Managed client records
  • Set up client appointments
  • Performed customer service surveys
  • Provided policy and service information
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Answered calls from customers and clients
  • Resolved customer information and complaints
  • Responded to claim inquiries
  • Handled online orders and credit card transactions
  • Typing
  • Microsoft power point
  • Microsoft Office

Education

Associate - Cosmetology

Hair Academy
08.2003 - 05.2005

Diploma - undefined

CornerStone Christian school
08.2008 - 05.2009

Skills

Managementundefined

Additional Information

  • Willing to relocate: Anywhere

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Customer Service Representative

Conduent
10.2017 - 09.2019

Customer Service Representative

Spectraforce Technologies
09.2015 - 01.2017

Front Desk Clerk

Comfort Inn & Suites
03.2012 - 10.2017

PCA/CNA, The Hamilton Davis Homecare
01.2012 - 08.2018

Diploma - undefined

CornerStone Christian school
08.2008 - 05.2009

Office Assistant

Hunter logistics
08.2003 - 12.2004

Associate - Cosmetology

Hair Academy
08.2003 - 05.2005

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Denise Smith