Summary
Overview
Work History
Education
Skills
Timeline
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Denise Smith

Mascotte,Florida

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

27
27
years of professional experience

Work History

Scheduling Coordinator

Allen3D
04.2024 - 01.2025
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Previous experience in recruitment acquisition
  • Ability to build meaningful relationships and foster a positive candidate experience
  • Strong organizational and time management skills

Office Manager/Department Coordinator

Allen & Company, Inc.
10.2020 - 04.2024
  • Overseer of an 8 man locate crew – supervised and monitored staff’s daily workflow
  • Daily ticket management thru the BOSS811 System – assigning and routing locate tickets to field crews
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Monitor and maintain weekly time management for field crews (time punches in and out)
  • Cleared and closed, daily, multiple locate tickets from prints provided thru BOSS811
  • Handled the construct of employee disciplinary write ups/PTO request

Administrative Assistant

Allen & Company, Inc.
12.2018 - 10.2020
  • Assisted multiple department heads daily in implementing, completing, and routing proposals to clients
  • Customer care and liaison between management teams and various clients via incoming calls and emails
  • Update and maintain multiple excel project spreadsheets for multiple departments
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Light collections on due invoices

Business Owner

Divine Carpet Cleaning, LLC
01.2016 - 01.2019
  • Scheduling and maintaining employee files for a crew of 12
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Intake Clerk

Orlando Housing Authority
02.2016 - 12.2016
  • Effectively responding to and handling client concerns, inquiries and customer troubleshooting
  • Upheld strict confidentiality standards while handling sensitive client information, safeguarding personal data privacy.
  • Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
  • Expedited appointment scheduling by promptly answering phone inquiries and coordinating optimal time slots for both staff and clients.
  • Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.

Administrative assistant

Solin, USA – Disability Management Company
01.2013 - 02.2014
  • Intake and process new referrals to assign out to contracted Nurses
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Liaison between Solin, USA and contracted Nurses
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Events Manager

Majestic Event Center
07.2012 - 09.2012
  • Oversaw the booking of events and execute all client contracts
  • Processed deposits and payments for all events
  • Oversaw banquet setup and executions of events
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
  • Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.

Administrative Assistant/Assistant Catering Coordinator

Rosen Centre Hotel
01.1998 - 08.2010
  • Provide administrative support to the Assistant Director, as well as, Managers
  • Facilitate and implement tours of event spaces for potential clients
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Responsible for initial bookings and overseeing multiply events to completion (to include directing multiply staff members)
  • Prepare all contracts and proposals
  • Light alphabetical/chronological filing, faxing and scanning
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

High School Diploma -

Elkton High School
Elkton, MD

Skills

  • Microsoft Suite
  • Customer Service
  • Multitasking and organization
  • Data entry
  • Office Management
  • Experienced in recruitment acquisition
  • Strong organizational and time management skills

Timeline

Scheduling Coordinator

Allen3D
04.2024 - 01.2025

Office Manager/Department Coordinator

Allen & Company, Inc.
10.2020 - 04.2024

Administrative Assistant

Allen & Company, Inc.
12.2018 - 10.2020

Intake Clerk

Orlando Housing Authority
02.2016 - 12.2016

Business Owner

Divine Carpet Cleaning, LLC
01.2016 - 01.2019

Administrative assistant

Solin, USA – Disability Management Company
01.2013 - 02.2014

Events Manager

Majestic Event Center
07.2012 - 09.2012

Administrative Assistant/Assistant Catering Coordinator

Rosen Centre Hotel
01.1998 - 08.2010

High School Diploma -

Elkton High School

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Denise Smith