ERP Administrator
LHC Group, Inc.
09.2010 - Current
- Developed, maintained and implemented network support and archiving procedures.
- Designed, built and implemented network systems and procedures.
- Monitored, analyzed and troubleshot hardware, software and network problems.
- Provided technical assistance with application issues in Excel, Lawson, Oracle, Microstrategy, and Sailpoint applications.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Developed and documented network policies, procedures and standards.
- Diagnosed and resolved software issues.
- Devised scripts and automation tools to improve system efficiency.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables for both Lawson and current Oracle Cloud Fusion.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Assisted business owners with assessing and defining key business processes, policies and procedures.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Conducted security audits to identify vulnerabilities.
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Work flexible hours across night, weekend and holiday shifts.
