Overview
Work History
Education
Skills
Timeline
Generic

Denise Soto

Portland

Overview

6
6
years of professional experience

Work History

PAS Specialist, Urology

Oregon Health and Science University
Portland
10.2022 - Current
  • Primary frontline administrative and customer service contact for patients, families, and referring providers.
  • Scheduled appointments based on provider orders upon check out or through the phone.
  • Arranged interpreter services when appropriate, routed patient needs and refill requests to appropriate clinical teams
  • Identified and collected deductibles, payments, co-payments, and deposits on services. Provided receipts and completed necessary accounting procedures, alerting the Urology Managed Care team of any billing/authorization issues.
  • Explained and satisfied any necessary patient signature requirements.
  • Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.

Person in Charge (PIC)

Safeway
Portland
06.2020 - 10.2022
  • Monitored cashier accountability and researched and reported problems and shortages to the Customer Service Manager including out of warranty checks, WIC violations, violation of check cashing procedures, cash variances, improper refunds and voids and till balance irregularities
  • Addressed customer complaints, managed register lines, and assisted with troubleshooting cashier registers and price checks.
  • Performed miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift cards, postage, etc. Including the use of various computer systems and e-mail.

Education

Bachelor of Science - General Science

Portland State University
Portland, OR
06-2022

Skills

  • Knowledge of medical terminology
  • Bilingual - fluent in Spanish and English (reading, writing, translating, speaking Exceeded OHSU certified language proficiency exam and use these skills to assist patients
  • Proficient in Microsoft 365
  • Efficiency and problem solving
  • High-level multitasker, able to organize and manage time efficiently to complete projects
  • Able to adapt quickly to oncoming projects while working on current ones
  • Goes above role to create workflows that aid efficient work
  • Observant and detail oriented

Timeline

PAS Specialist, Urology

Oregon Health and Science University
10.2022 - Current

Person in Charge (PIC)

Safeway
06.2020 - 10.2022

Bachelor of Science - General Science

Portland State University
Denise Soto