Primary frontline administrative and customer service contact for patients, families, and referring providers.
Scheduled appointments based on provider orders upon check out or through the phone.
Arranged interpreter services when appropriate, routed patient needs and refill requests to appropriate clinical teams
Identified and collected deductibles, payments, co-payments, and deposits on services. Provided receipts and completed necessary accounting procedures, alerting the Urology Managed Care team of any billing/authorization issues.
Explained and satisfied any necessary patient signature requirements.
Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.
Person in Charge (PIC)
Safeway
Portland
06.2020 - 10.2022
Monitored cashier accountability and researched and reported problems and shortages to the Customer Service Manager including out of warranty checks, WIC violations, violation of check cashing procedures, cash variances, improper refunds and voids and till balance irregularities
Addressed customer complaints, managed register lines, and assisted with troubleshooting cashier registers and price checks.
Performed miscellaneous administrative duties such as ordering money orders, bus passes, lottery, gift cards, postage, etc. Including the use of various computer systems and e-mail.
Education
Bachelor of Science - General Science
Portland State University
Portland, OR
06-2022
Skills
Knowledge of medical terminology
Bilingual - fluent in Spanish and English (reading, writing, translating, speaking Exceeded OHSU certified language proficiency exam and use these skills to assist patients
Proficient in Microsoft 365
Efficiency and problem solving
High-level multitasker, able to organize and manage time efficiently to complete projects
Able to adapt quickly to oncoming projects while working on current ones
Goes above role to create workflows that aid efficient work