Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DENISE SOULIOTES

Mountain Home,AR

Summary

Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during my tenure at Affordable AAI. Skilled in critical thinking and computer proficiency, I excel in resolving complex customer issues and improving data management processes, contributing to significant operational efficiencies. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Affordable AAI
01.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Administrative Assistant

ICF International Inc.
10.2006 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Education

GED -

Hayward Adult School
Hayward, CA
09.1987

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Problem Resolution
  • Computer Proficiency
  • Prioritization
  • Administrative Support

Certification

  • Licensed Insurance Agent

Timeline

Customer Service Representative

Affordable AAI
01.2019 - Current

Administrative Assistant

ICF International Inc.
10.2006 - 12.2018

GED -

Hayward Adult School
DENISE SOULIOTES