Denise Sparks
Philadelphia
Summary
Financial clearance supervisor with expertise in revenue cycle management and staff training, enhancing operational efficiencies. Skilled in data analysis and performance evaluation, leading to improved client service and timely patient financial clearance. Recognized for high productivity and effective task management, specializing in team leadership and conflict resolution. Committed to fostering positive work environments and achieving organizational goals through strategic supervision and staff engagement.
Overview
18
18
years of professional experience
Work History
Supervisor of Financial Clearance
The Children’s Hospital of Philadelphia
11.2021 - Current
- Directly supports 15-20 Financial Counselors in pre-registration revenue cycle.
- Responsible for Kronos timekeeping.
- Monitor daily metrics utilizing Epic workqueue and dashboards for quality improvement.
- Develops, monitors, and assesses business metrics to refine processes and improve efficiencies.
- Establishes written policies and procedures governing operational workflow.
- Facilitates staff meetings virtually monthly.
- Facilitates staff meetings onsite quarterly.
- Supports the team with complex patient and billing issues.
- Trains and onboards new hires.
- Collaborates with billing teams such as self-pay, billing and collections and global to ensure patient financial clearance timely.
- Supports clinical divisions and acts as a liaison with specialties such as Cardiology, Gastroenterology, Transport, Admissions and Day Medicine that includes monitoring scheduled and unscheduled patients so they are cleared prior to their appointments.
Supervisor of Financial Clearance
University of Penn Health System
Philadelphia
09.2019 - 11.2021
- Responsible for and supervises 14 Pre-Registration Specialist in the financial clearing of patients prior to coming in to OBGYN and Penn Infertility.
- Manages time-off request utilizing E-Star.
- Trains and monitors proficiency with staff through the Epic system as well as various processes and other websites.
- Collaborates with billing director to manage workloads in order to manage and or adjust for performance standards.
- Works complex patient issues and complaints.
- Ensures all activities are documented within Epic.
- Performance daily audits in Epic on all pre-processing to ensure patients are approved/authorized to be seen in the Department of OBGYN and Reproductive Endocrinology.
- Facilitates bi-weekly staff meetings with the staff.
- Completes all performance evaluations for all staff for yearly as well as for probationary end period.
Principal Trainer & Development Specialist
University of Penn Health System
Philadelphia
10.2016 - 09.2019
- Obtained Epic certification in Hospital Billing/Single Business Office Training in August 2017.
- Training in Epic Hospital Billing and Professional Billing training to new and existing billing support staff and management of the Epic systems in the Revenue Cycle.
- Proctor and coach Penn Medicine employees to receive their certification in AAHAM.
- Update manuals and or create new ones as needed for current and new PennChart training classes.
- Build new patients for Upgrades to PennChart in Text to copy down to ACE (Actual Training Environment).
- Provided offsite support and training to Satellite locations.
- Credential perspective trainers for Professional and Hospital billing training to provide on the job training for new and existing employees.
- Work in QA Program to audit Cash Management staff on cash posting.
- Monitor and work tickets in the Athena que to assist all staff with training questions and needs in PennChart.
Trainer/Quality Improvement Coordinator
The Children’s Hospital of Philadelphia
Philadelphia
05.2010 - 10.2016
- Departmental Trainer Physician Billing Self-Pay (PB Self-Pay) for new hires as well as upgrade training for the Epic system in Account Maintenance as well as Registration.
- Support and train the outside collection agencies such as Amcol and Harris & Harris for access to the Epic system as well as Chop’s system, Lawson.
- Train new and existing employees for PB Self-Pay as well as other areas within Chop on Epic, MyChopBilling. Paymentus and other new system implementations put into place.
- Created and implemented the QA process as well as policies and procedures for PB Self-Pay.
- Audit account work queues on each customer service representative to ensure proficiency and accuracy in Epic Registration and Account Maintenance.
- Appointed as project lead for numerous projects effecting five practices and over two hundred sites. All projects were of severe impact to all patient and guarantor and to the credibility of the entire professional billing organization.
- Diplomatically resolve/escalate customer issues/complaints on an as-needed basis with the ability to provide tor suitable resolutions.
- Instrumental in improving customer service strategies to ensure patient satisfaction, retention and business referrals.
- Track and trend all areas within the department and assist in processes for improvement utilizing reports.
- Liaison for all Physician Billing practices such as CHCA, CSA, CAA, AMBilling.
- Provide support and direction to the Team Leads and Supervisors regarding disputes and questions.
Customer Service Representative
The Children’s Hospital of Philadelphia
Philadelphia
05.2007 - 05.2010
- Ensure all accounts are processed in an accurate and timely manner.
- Customer Service Representative with patient and guarantor for payment and or collections to their account.
- Updated patient and or guarantor registration as needed.
- Refund Specialist-duties included resolving credit balances, unapplied and suspense accounts through correct application of payments, correcting adjustments and/or issuing refund checks and third party payers.
Education
Diploma -
Hallahan Catholic High School for Girls
Philadelphia, PA01.1998
Some College (No Degree) - Healthcare Management
Pierce College-Still in progress
Skills
- Revenue cycle management
- Kronos timekeeping
- Staff training and mentoring
- Performance evaluation
- Data analysis and analytics
- Process improvement and enhancement
- Audit performance
- Leadership and supervision
- Client service excellence
- Debt collection strategies
- Microsoft Office proficiency
Timeline
Supervisor of Financial Clearance
The Children’s Hospital of Philadelphia
11.2021 - Current
Supervisor of Financial Clearance
University of Penn Health System
09.2019 - 11.2021
Principal Trainer & Development Specialist
University of Penn Health System
10.2016 - 09.2019
Trainer/Quality Improvement Coordinator
The Children’s Hospital of Philadelphia
05.2010 - 10.2016
Customer Service Representative
The Children’s Hospital of Philadelphia
05.2007 - 05.2010
Diploma -
Hallahan Catholic High School for Girls
Some College (No Degree) - Healthcare Management
Pierce College-Still in progress
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