Denise Sparks
Phoenix,AZ
Summary
Enthusiastic individual with superior skills working in both team-based and independent capacities. Bringing a strong work ethic and excellent organizational skills to any setting. Educated with two bachelor's degrees, one in Visual Communication and Graphic Design, the other in Psychology. My background also includes over sixteen years' experience in higher education and other administrative positions in various industries. My skill set is varied and unique. I am a people centered person, creative, resolute, and motivated to get the job done.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Mermaid Enterprises.,LLC
Phoenix, AZ
07.2021 - 12.2023
- Created shop pages, uploaded images and descriptions of products, managed inventory levels, and monitored traffic to the site.
- Managed customer inquiries via email and phone calls related to product availability and shipping information.
- Planned promotional campaigns to increase sales in collaboration with other Etsy Shop Owners.
- Analyzed data from Google Analytics to track website performance metrics such as click-through rates and conversion rates.
- Monitored competitors' prices, product offerings, and advertising strategies on a regular basis.
- Negotiated with suppliers to secure competitive pricing while maintaining quality standards.
- Updated payment gateway settings to ensure transactions are securely processed online.
- Ensured compliance with applicable laws and regulations related to running an online business.
- Determined pricing for products or services based on costs and competition.
Service Support Consultant II - Remote
Wayfair
Remote
06.2020 - 07.2021
- Performed In the top 10% to 20% consistently in metrics for my position
- Troubleshoot and resolve customer service inquiries while building a relationship with the customer
- Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process
- Exceed customer satisfaction
- Meet efficiency metrics and issue resolution targets
- Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
- Simultaneously navigate multiple software applications and technologies
- Demonstrate conflict management skills and maintain professional composure
- Listen to customers and use expertise, creativity, and passion to explore products and convince customers to buy from Wayfair.
Online Analyst - Remote
Lionbridge
Dublin, Ireland
03.2017 - 06.2020
- Analyzed and provided feedback on text, web pages, images, and other types of information for leading search engines
- Reviewed results returned in a specific search query and rate them in terms of relevance
- Use of both Android and Siri, Amazon Echo, or Dot devices to complete certain tasks
- Researched current and historical business, media, sport, news, social media, and cultural affairs in the United States
- Use of web browsers to navigate and interact with a variety of content.
Program Coordinator
ASU - Walter Cronkite School of Journalism
Phoenix, AZ
08.2015 - 01.2016
- Support to Senior Dean and Assistant Dean.
- Update and manage calendars and contacts.
- Coordinate travel arrangements and submit request for travel reimbursements.
- Assist with graduate (master's and PhD) recruiting, orientation, admission files and paperwork.
- Assist with curriculum change forms.
- Order textbooks and desk copies.
- Schedule and maintain files for the school’s standards committee.
- Schedule professional program presentation for professional programs.
- Coordinate many of the school’s signature programs including the Scripps Howard Institute, Meredith Program, Media Sales Institute and Summer Boot Camp.
- Assist in developing budgets, performance indicators and accountability reports for new programs and/or budget units.
- Act as liaison with the community, students, faculty and staff in facilitating university programs.
- Assist with preparation of program evaluation activities.
- Develop and run general queries to track information such as rosters and grades.
- Assist with PowerPoint presentations.
- Resolve field related problems through written or verbal correspondence. Special projects as assigned.
- Had to resign due to medical surgeries needed that have now been resolved.
Specialist to the Director
Arizona State University - School of Art
Tempe, AZ
12.2013 - 08.2015
- Support to Director and faculty
- Served as liaison with the faculty and staff on behalf of the Director when needed
- Prepared and monitored specific materials unique to the Directors initiatives
- Composed email and drafted correspondence
- Maintained the Directors calendar and made travel arrangements
- Scheduled complex meetings and conferences
- Organized schedules for campus visitors hosted by the Director
- Assisted the Director with confidential and highly sensitive projects, including faculty searches, promotion and tenure, annual reviews and sabbatical application processes
- Coordinated large and small special events; maintaining budget, scheduling rooms or facilities, arranging set up and break down of equipment, catering, obtaining liquor permit, sending invitations, and managing RSVPs
- Supervised work of student interns on projects
- Composed correspondence involving judgment for non-routine, significant inquiries, and problems
- Purchased and monitored expenditures maintaining budget goals
- Verbal and visual communication of complex concepts using applications such as Microsoft Word, Excel, and PowerPoint.
Executive Assistant
The Art Institute of Phoenix
Phoenix, AZ
07.2007 - 12.2013
- Primary point of contact for Dean of Academic Affairs
- Provided support services for campus President and Executive Committee
- Additional support services to academic directors, faculty, employees, students, and outside vendors
- Managed Dean's calendar and appointments
- Coordinated meetings and events for Dean, executive committee, academic affairs, faculty, and all school functions
- Created meeting materials
- Assisted with titling and sabbatical process for faculty
- Coordinated travel arrangements
- Assisted with event coordination and curation of Congressional and other art shows on campus
- Assisted in preparation and storage of documents required for compliance with accreditation agencies and the State Department of Education
- Created and maintained faculty files, including transcript verification, and performing various HR related functions
- Departmental accounting and budget spreadsheet record keeping
- Generated purchase orders.
Education
BA in Psychology -
Argosy University
10.2010
AA & BA in Graphic Design & Visual Communications, Marketing and Graphic Design -
Collins College
06.1995
Skills
- Microsoft Word, PowerPoint, Excel and Outlook
- Adobe Acrobat
- Google Drive
- Program evaluation
- Purchasing
- Scheduling
- Project Organization
- Customer Service
- Business Office Operations
- Databases
- Letters
- Meetings
- Promotion & Tenure
- Record keeping
- Problem Resolution
- Administrative support
- Budgets
- Communications
Additional Information
- AZ State Real Estate License, Non-active status. 2006
- Experienced and educated professional providing positive and effective support services.
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Owner/Operator
Mermaid Enterprises.,LLC
07.2021 - 12.2023
Service Support Consultant II - Remote
Wayfair
06.2020 - 07.2021
Online Analyst - Remote
Lionbridge
03.2017 - 06.2020
Program Coordinator
ASU - Walter Cronkite School of Journalism
08.2015 - 01.2016
Specialist to the Director
Arizona State University - School of Art
12.2013 - 08.2015
Executive Assistant
The Art Institute of Phoenix
07.2007 - 12.2013
BA in Psychology -
Argosy University
AA & BA in Graphic Design & Visual Communications, Marketing and Graphic Design -
Collins College
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