Denise Sponsler
Nederland,TX
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
10
10
years of professional experience
Work History
Customer Service Advisor
Briggs Equipment
Orange, TX
10.2016 - 04.2026
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints promptly and efficiently.
- Managed order processing and tracked shipments for timely delivery.
- Verified accuracy of invoices before submitting to the customer.
- Maintained accurate records of customer interactions and transactions.
- Conducted follow-ups to ensure customer satisfaction with services rendered.
Customer Service Advisor
Briggs Equipment
Orange, TX
09.2016 - 04.2026
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints promptly and efficiently.
- Managed order processing and tracked shipments for timely delivery.
- Maintained accurate records of customer interactions and transactions.
- Conducted follow-ups to ensure customer satisfaction with services rendered.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Processed payments accurately according to company policies and procedures.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Provided feedback from customers to management team for further review.
- Performed administrative tasks such as data entry into internal systems.
- Researched account information when necessary to resolve customer issues quickly.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Education
Nederland High School
Nederland, TXSkills
- Customer relationship management
- Order processing
- Payment processing
- Complaint resolution
- Data entry
Timeline
Customer Service Advisor
Briggs Equipment
10.2016 - 04.2026
Customer Service Advisor
Briggs Equipment
09.2016 - 04.2026
Nederland High School