Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Denise Steele

Conyers,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Multi Unit Manager

Burger King
11.2020 - Current
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
  • Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.

Multi-Unit Store Area Director

Qdoba Restaurant
08.2022 - 03.2023
  • As an Area Director multi-store unit the responsibilities are to oversee all operations of company stores included in their areas
  • I set up weekly meetings with the General Managers to discuss various goals such as projected revenues, P&L, gross profits, development and training
  • As an Area Director of a multi-unit store I complete pop up inspections to ensure all food quality standards are being upheld by all managers
  • I am always Coaching and training All employees/managers on inspections and food quality standards
  • Staffing and recruiting employees, conduct meetings, train staff, create reports, and recommend changes regarding to store procedures and activities
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
  • Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
  • Performed audits to reduce and control loss and meet internal audit and compliance objectives.

Education

Some College (No Degree) - Electrician Technician

UEI College
Stone Mountain, GA

GOURMET CHEF -

ASHWORTH COLLEGE
NORCROSS, GA
11.2014

High School -

MEADOW CREEK HIGH SCHOOL
NORCROSS, GA
05.1999

Skills

Teamwork and Collaboration

Customer Service

Problem-Solving

Operations Management

Sales Growth

Staff Development

References

  • Crystal Jones-Peck, Director of Operations, Levy Restaurants Mercedes Benz Stadium, 478.607.4249
  • Reyes Kellum 404-625-3516
  • Mahendra Modha, former Vice President of Premier Kings, 225.955.7336

Certification

  • CM - Certified Manager Certification

Timeline

Multi-Unit Store Area Director

Qdoba Restaurant
08.2022 - 03.2023

Multi Unit Manager

Burger King
11.2020 - Current

GOURMET CHEF -

ASHWORTH COLLEGE

High School -

MEADOW CREEK HIGH SCHOOL

Some College (No Degree) - Electrician Technician

UEI College

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Denise Steele