Denise Sterritt

• Created and implemented diverse educational strategies to boost development.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Monitored entrances and exits to maintain safety and organized environments.
• Encouraged children's emotional and social development.
• Taught children to organize toys, wash hands, and share by leading by example.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Prepared group activities to enhance socialization, communication and problem-solving skills for children.
• Helped children develop motor skills in preparation for preschool and kindergarten.
• Dispensed snacks and meals to children in accordance with nutritional guidelines.
• Responded to inquiries from parents and guardians.
• Assisted in potty training and toilet hygiene.
• Planned and guided age-appropriate tasks like reading, crafts and Type.
• Implemented daily routines and activities to stimulate and engage children.
• Read stories, sang songs and facilitated creative
• Top notch care from children ranging from 6 weeks to 13 years of age.
• Implemented creative learning experiences that encouraged curiosity and exploration among children.
• Provided attentive supervision during both indoor and outdoor activities to prevent accidents or injuries among the children under care.
• Read stories, sang songs and facilitated creative play.

Handled approximately 100 plus calls daily providing excellent customer service.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Participated in training programs to enhance product knowledge and customer service skills.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.