DENISE Stopka
Hammondsport
Summary
Dynamic Assistant Manager with over a decade of experience in customer service and operations management. Expertise in compliance, conflict resolution, and mentoring junior staff. Committed to fostering a collaborative environment while driving operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Manager
Elderly Housing Development Operation Corporation
Bath
04.2012 - Current
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed annual recertification for housing for all tenants
- Submitted all the bills to corporate for payment
- Posted monthly rent checks
Patient Account Representative
Ira Davenport Memorial Hospital
Bath
08.1998 - 01.2012
- Managed patient account inquiries and resolved billing discrepancies.
- Educated patients on billing procedures and payment options.
- Communicated effectively with patients regarding account status updates.
- Provided customer service to patients regarding billing inquiries and account information.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Processed payments from patients and maintained accurate records of all transactions.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Collaborated with relevant parties to resolve billing issues, insurance claims, and patient payments.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Reached out to patients once insurance was billed in order to obtain payments due.
- Applied organizational policies and complied with regulations for patient privacy.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Contacted insurance companies to check status of claim payments.
- Recorded information about status of collection efforts.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Education
Associate of Applied Science - Business Administration/Travel & Tourism
Finger Lakes Community College
Canandaigua, NY05-1994
Skills
- Conflict resolution
- Reporting and documenting
- Customer service and satisfaction
- Multitasking and organization
- Money handling
- Workplace safety compliance
- Billing resolution
- Customer relationship management
- Problem solving
- Scheduling and planning
- Policy enforcement
- Team building
- Task delegation
- Effective communication
Certification
- Certified Occupancy Specialist 1/31/2020
References
References available upon request.
Timeline
Assistant Manager
Elderly Housing Development Operation Corporation
04.2012 - Current
Patient Account Representative
Ira Davenport Memorial Hospital
08.1998 - 01.2012
Associate of Applied Science - Business Administration/Travel & Tourism
Finger Lakes Community College
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