Denise Strom
Indianapolis,IN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Personable and dedicated Customer Service Representative with extensive experience in the business industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Relations Coordinator
Taylor'd Made by Couture
Indianapolis, IN
07.2017 - Current
- Took special orders in person and over telephone, generating additional revenue every month.
- Developed strategies for increasing customer satisfaction and loyalty.
- Implemented procedures for tracking client feedback across multiple channels.
- Addressed inquiries from clients and department team members.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Provided training to staff members on how to effectively interact with customers in order to maximize satisfaction levels.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Managed a team of Customer Relations Representatives responsible for delivering excellent service.
- Developed and implemented customer loyalty programs to increase satisfaction.
Education
Bachelor of Arts - Marketing Management And Research
Marian University
Indianapolis, IN06-2008
Skills
- Speech Writing
- Internal Communications
- Marketing Strategies
- Market Research
- Customer Engagement
- Sales Support
Timeline
Customer Relations Coordinator
Taylor'd Made by Couture
07.2017 - Current
Bachelor of Arts - Marketing Management And Research
Marian University
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