Summary
Overview
Work History
Education
Skills
Timeline
Generic
Denise Syrlik

Denise Syrlik

Port Jefferson Station,NY

Summary

A competent and efficient, detail-oriented professional with more than 20 years of progressively responsible experience. A highly motivated self-starter with strong organizational and problem-solving skills. I work well with peers and management and follow procedures as well as find areas of improvement. I’m recognized for being ambitious, dependable and the ability to handle diverse responsibilities with initiative and a positive attitude. I multitask well and know how to prioritize. I possess the ability to analyze problems, provide information and advice, evaluate alternatives, anticipate consequences, and eliminate obstacles to successfully meet and exceed goals. I try to assist not only management but my coworkers as well.

Overview

20
20
years of professional experience

Work History

Management and Program Assistant

IRS
10.2023 - Current
  • Research and gather information and compile reports and ensure that they are submitted timely.
  • Proofread to ensure that written products are properly formatted, grammatically correct and free of typographical and spelling errors.
  • Take Meeting Minutes and distribute to management.
  • Set up and maintain sensitive personnel files.
  • Process all personnel Human Resource actions in a timely manner using Program Management and Discovery Directories. Also processed Career Ladder Promotion and Pay Scale Step Increases.
  • Utilize electronic/written communication to disseminate information to appropriate functions and anticipate manager/staff needs and offers options or makes suggestions prior to being asked.
  • Verify the completeness of a specific set of controls, accuracy of procedures, and effectiveness of actions and revise procedures or controls based on management directives.
  • Ensure the technical, administrative, and clerical work flows smoothly between offices.
  • Have been steadily taking Human Resources courses as well as ConCur courses to improve my HR Skills.
  • Centralized Offer In compromise, Small Business/Self Employment Division

Management and Program Assistant

IRS
08.2023 - 10.2023
  • Research and gather information and compile reports and ensure that they are submitted timely.
  • Provide secretarial support to management
  • Take Meeting Minutes and distribute to management.
  • Process all personnel Human Resource actions in a timely manner using Program Management and Discovery Directories. Also processed Career Ladder Promotion and Pay Scale Step Increases.
  • Verify the completeness of a specific set of controls, accuracy of procedures, and effectiveness of actions and revise procedures or controls based on management directives.
  • Ensure the technical, administrative, and clerical work flows smoothly between offices.
  • Identity Theft/Victim Assistance Division

Contact Service Representative

IRS
10.2020 - 08.2023
  • Responsible for adjusting tax return records and amended returns.
  • Answering taxpayer account questions via phone and correspondence.
  • Determined if there was tax fraud or identity theft.
  • Took meeting minutes for our Team.
  • Appointed Acting Team Lead as well as Acting Team Manager in my manager’s absence. As Acting Lead, monitored, reviewed, and evaluated my teammate’s work and provided recommendations to them as well as higher levels. Verified completeness of controls to ensure accuracy and compliance with established procedures, guidelines, and formats.
  • Instructed new hire classes and was an on-the-job instructor coach.
  • I am a certified virtual instructor and have certified virtual Instructors.
  • Researched a variety of issues, gathered statistics and information, and reported findings.
  • Identity Theft/Victim Assistance Division

Permitting Associate

Trinity Solar
09.2019 - 05.2020
  • Filled out permit applications for municipalities all over Long Island and the 5 Boroughs of new york.
  • Made sure everything was properly signed and notarized.
  • Uploaded all documents and kept proper notes, updating the company and the Sales Reps to any issues that arise.

Sales Support Representative

Kaytech Industries Corp
11.2018 - 09.2019
  • Entered quote requests from international customers into our database.
  • Reached out to vendors via email and phone requesting pricing and proper certifications for aerospace and military parts.

Accounts Payable/ Commercial Property Management

Philip Ross Industries
10.2017 - 11.2018
  • Accounts receivable representative.
  • Billed up to 25 ongoing projects monthly. Many were municipal projects, each one requiring specialized forms. I prioritized which projects needed the most attention daily.
  • Assisted with commercial property management. Made sure everything was up to code, contacted different vendors as emergencies would arise and worked on special projects. Successfully multitasked both roles at this company.

Assistant to the Vice President, Editing, Research and Bookkeeping

Nova Science Publishers
11.2013 - 10.2017
  • Handled special projects for the Vice President and management, involving research.
  • Responsible for all phases of book development from initial idea development to researching stats to figure out if the manuscripts were worth publishing.
  • Created titles as well as the book descriptions.
  • In charge of updating all social media daily.
  • Handled all data entry into QuickBooks.
  • Monitored the author’s contracts to make sure they were abiding by them.

Education

BA - undefined

State University of New York - Purchase

Skills

  • Operations support
  • Multitasking and organization
  • Teamwork and collaboration
  • Data entry
  • Administrative support
  • Database management
  • Group and individual instruction
  • Research abilities
  • Remote working experience
  • Operational compliance
  • Documentation and recordkeeping
  • Excel spreadsheets
  • Strong problem solver
  • Professional and mature
  • AS/400
  • Proofreading

Timeline

Management and Program Assistant

IRS
10.2023 - Current

Management and Program Assistant

IRS
08.2023 - 10.2023

Contact Service Representative

IRS
10.2020 - 08.2023

Permitting Associate

Trinity Solar
09.2019 - 05.2020

Sales Support Representative

Kaytech Industries Corp
11.2018 - 09.2019

Accounts Payable/ Commercial Property Management

Philip Ross Industries
10.2017 - 11.2018

Assistant to the Vice President, Editing, Research and Bookkeeping

Nova Science Publishers
11.2013 - 10.2017

BA - undefined

State University of New York - Purchase

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Denise Syrlik