Denise TADEMY
Dallas,Tx
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Overview
21
21
years of professional experience
Work History
Corporate Sourcing Coordinator
Driveline Retail Merchandising
Coppell, TX
04.2019 - Current
- Sourced and screened candidates for entry and corporate level roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team and hiring managers to foster partnerships that produced consistent results.
- Leveraged employee referrals, direct sourcing, Internet applications and recruitment agencies to source candidates for positions.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources and campaigns to source and attract top talent.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Partnered operations Management to create effective talent acquisition training materials that supported culture and performance objectives.
- Negotiate contracts and managed budget for sourcing partners and recruiting expenses.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Customer Service Representative Temp
Assurant Solutions
Addison, TX
10.2018 - 03.2019
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive e
- Assessed caller accounts to determine or identify service needs and resolve issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
General Manager
McDonald's
Dallas, TX
02.2006 - 09.2017
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Trained, coached and mentored staff to ensure smooth adoption of new programs.
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
- Enhanced operational efficiency and productivity by managing budgets, accounts and inventory.
- Maintained project quality with hands-on management style.
- Recruited and trained 22 internal candidates for potential management role opportunities.
- Delivered business strategy and developed systems and procedures to improve quality and efficiency of operations.
- Trained incoming staff regarding restaurant's practices, culture and procedures.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Maintained atmosphere of enthusiastic customer service.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Oversaw employee scheduling, inventory replenishment and other daily functions to keep unexpected issues and changes in check.
- Effectively handled administrative tasks, which included scheduling, bank deposit and sales reports to keep daily processes running smoothly.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience toalready gifted team.
- Performed periodic budgeting/modeling to project monthly cash requirements.
- Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
Administrative Assistant
Tademy Inc
DeSoto, TX
01.2001 - 01.2006
- Assisted senior administrative professionals with daily work tasks.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept detailed records of employee vacation days, sick time and personal days off.
- Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
- Proactively gathered all materials necessary for meetings in advance.
- Cataloged and managed department records and files for prompt and efficient retrieval.
- Input all documents into records management system.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Reviewed incoming correspondence and determined action required and its priority.
- Cleaned and organized reception area to maintain company appearance standards.
- Completed data entry, tracked resumes and maintained applicant tracking system.
- Improved customer service by listening to customer feedback and prioritizing long-term business goals.
- Greeted clients and visitors in friendly, courteous manner.
- Received and routed business correspondence to correct departments and staff members.
- Reviewed resumes to identify eligible applicants and coordinated interviews.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
Education
Master of Science - Project Management
Colorado Technical University
Colorado Springs, CO05.2022
Bachelor Of Applied Science - Business Administration And Management; Marketing
Colorado Technical University
Colorado Springs, CO03.2020
Skills
- Critical Thinking
- Candidate Sourcing
- Offer Letter Drafting
- Supplier Performance Evaluation
- Supplier Partnerships
- New Employee Orientation
- Sourcing Procedures
- Human Resources Department Processes
- Boolean Searches
- Job Description Development
- Problem-solving
- Staff development
- Customer service
- Self-motivated professional
- Team leadership
- Strong communication skills
- Superior attention to detail
- Employee scheduling
- Recruitment
- Conflict resolution
- Inventory management
- Operations Management
- Social Media Platforms
- Applicant Tracking Management
Timeline
Corporate Sourcing Coordinator
Driveline Retail Merchandising
04.2019 - Current
Customer Service Representative Temp
Assurant Solutions
10.2018 - 03.2019
General Manager
McDonald's
02.2006 - 09.2017
Administrative Assistant
Tademy Inc
01.2001 - 01.2006
Master of Science - Project Management
Colorado Technical University
Bachelor Of Applied Science - Business Administration And Management; Marketing
Colorado Technical University
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