Microsoft Office Suite
Denise Tam
Boynton Beach,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Educator
Lululemon Athletica
11.2022 - Current
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Utilized upselling techniques to promote additional products and increase sales.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Customer Support Specialist
Asurion Insurance Services
07.2021 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
- Tracked customer service cases and updated service software with customer information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged consultative approach to gather customer details and technical data.
Client Advisor
Louis Vuitton - LVMH
10.2019 - 10.2020
- Recommended complementary purchases to customers, increasing revenue.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized upselling techniques to promote additional products and increase sales.
Brand Ambassador
MKTG INC.
07.2013 - 08.2018
- Managed inventory at promotional events, ensuring sufficient stock levels were available for optimal success rates.
- Adapted quickly to changing market conditions or trends, adjusting promotional tactics as necessary for continued success.
- Provided valuable feedback to management regarding customer preferences, leading to improved product offerings.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Provided exceptional customer service to drive satisfaction.
- Maintained accurate records of promotional activities, ensuring effective communication between all relevant parties.
- Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
Education
Bachelor of Science - Business Administration And Management
University of Florida
Gainesville, FL05.2016
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FL05.2013
High School Diploma -
Atlantic High School
Delray Beach, FL05.2009
Skills
Problem-Solving
Positive Customer Engagement
Store Policies and Procedures
Store Organization
Interpersonal and written communication
Phone Etiquette
Point of sale operation
Order Processing
Policy and Procedure Adherence
Informed Product Selections
Inventory and Stocking
Software
Salesforce
POS
Timeline
Educator
Lululemon Athletica
11.2022 - Current
Customer Support Specialist
Asurion Insurance Services
07.2021 - 10.2022
Client Advisor
Louis Vuitton - LVMH
10.2019 - 10.2020
Brand Ambassador
MKTG INC.
07.2013 - 08.2018
Bachelor of Science - Business Administration And Management
University of Florida
Associate of Arts - Business Administration And Management
Palm Beach State College
High School Diploma -
Atlantic High School