Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Tam

Boynton Beach,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Results-driven Brand Manager develops and implements successful marketing plans and brand strategies. Utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition.

Overview

11
11
years of professional experience

Work History

Educator

Lululemon Athletica
11.2022 - Current
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.

Customer Support Specialist

Asurion Insurance Services
07.2021 - 10.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
  • Tracked customer service cases and updated service software with customer information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Monitored performance metrics regularly, identifying trends that indicated opportunities for process improvements or additional training needs within the team.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Leveraged consultative approach to gather customer details and technical data.

Client Advisor

Louis Vuitton - LVMH
10.2019 - 10.2020
  • Recommended complementary purchases to customers, increasing revenue.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Utilized upselling techniques to promote additional products and increase sales.

Brand Activation Manager

Brown Distributing Co
08.2016 - 09.2017
  • Championed the use of data-driven insights to optimize campaign effectiveness, increasing reach and conversion rates.
  • Implemented effective training programs to elevate staff performance in brand activation roles.
  • Researched market trends to identify customer needs and preferences for strategic planning.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
  • Collaborated with cross-functional teams for successful product launches and coordinated marketing efforts.
  • Increased customer loyalty through effective management of consumer feedback and timely resolution of concerns.
  • Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
  • Planned, implemented, and tracked sales and marketing strategies to promote brand products.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.

Brand Ambassador

MKTG INC.
07.2013 - 08.2018
  • Managed inventory at promotional events, ensuring sufficient stock levels were available for optimal success rates.
  • Adapted quickly to changing market conditions or trends, adjusting promotional tactics as necessary for continued success.
  • Provided valuable feedback to management regarding customer preferences, leading to improved product offerings.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
  • Designed, filled, and arranged eye-catching product floorsets to increase sales.
  • Provided exceptional customer service to drive satisfaction.
  • Maintained accurate records of promotional activities, ensuring effective communication between all relevant parties.
  • Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.

Education

Bachelor of Science - Business Administration And Management

University of Florida
05.2016

Associate of Arts - Business Administration And Management

Palm Beach State College
05.2013

High School Diploma -

Atlantic High School
05.2009

Skills

  • Problem-Solving

  • Positive Customer Engagement

  • Store Policies and Procedures

  • Store Organization

  • Interpersonal and written communication

  • Phone Etiquette

  • Point of sale operation

  • Order Processing

  • Policy and Procedure Adherence

  • Informed Product Selections

  • Inventory and Stocking

  • Customer Engagement

  • CRM Management

  • Product Launches

  • Sales Promotion

  • Campaign execution

  • Partnership Building

  • Experiential marketing

Timeline

Educator

Lululemon Athletica
11.2022 - Current

Customer Support Specialist

Asurion Insurance Services
07.2021 - 10.2022

Client Advisor

Louis Vuitton - LVMH
10.2019 - 10.2020

Brand Activation Manager

Brown Distributing Co
08.2016 - 09.2017

Brand Ambassador

MKTG INC.
07.2013 - 08.2018

Associate of Arts - Business Administration And Management

Palm Beach State College

High School Diploma -

Atlantic High School

Bachelor of Science - Business Administration And Management

University of Florida

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Denise Tam