Denise Taylor
Canton,MS
Summary
Qualified Customer Service Representative with 20+ years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
18
18
years of professional experience
Work History
Sr. Accounting Clerk
CarMax Auto Finance
03.2023 - 07.2024
- Maintained accounting database by entering data into computer system.
- Provided training and guidance to junior staff members, fostering professional growth within the accounting team.
- Ensured data integrity by reviewing reports for accuracy before submission to management team.
- Improved financial reporting accuracy by reconciling bank statements and identifying discrepancies promptly.
- Streamlined the accounts receivable process for quicker collection of outstanding payments.
- Collaborated with cross-functional teams to achieve financial objectives through effective communication of accounting information.
- Participated in special projects as needed, applying strong analytical skills to drive successful outcomes.
Assistant Front End Supervisor
KROGER
08.2015 - 03.2023
- Supervised a team of front end associates in a fast paced, high pressured environment.
- Manage the customer service desk, front of the store.
- Addressing issues and concerns with customers to maintain customer satisfaction.
- Providing superior customer service.
- Bookkeeping, cash audits, balancing tills.
- Cash handling, deposits, lottery sales, money orders, and western union.
- Working in a multi task environment.
- Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
- Promoted store sales events, programs, and promotions to keep customers informed of ongoing offers.
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Managed employee scheduling to maintain adequate staffing levels while minimizing labor costs.
- Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
- Enhanced customer satisfaction by efficiently managing front-end operations and addressing customer inquiries.
- Collaborated with store management to develop strategies for improving overall store efficiency and customer experience.
Material Handler
McKesson
03.2018 - 08.2019
- Shipping,.
- Receiving ,storing and distributing of products , materials parts supplies and equipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
Office Manager
H & R Block
11.2009 - 04.2016
- Managed staff of 10-15 personnel with varying hours of availability to cover seven days a week and up to 14 hours a day.
- Handle client issues, follow up with local and federal agencies concerning tax filing and banking issues.
- Act as bank agent for lines of credit.
- Prepare accurate federal and state returns.
- Ensure new staff members receive proper training and mentoring.
- Ensure all client paperwork is maintained in a confidential and secure manner.
Collections Representative
Vanru Credit Corp
04.2012 - 06.2014
- Handled inbound and outbound calls with the objective of collecting delinquent accounts.
- Researched, analyzed, and settled all customer billing disputes.
- Developed new processes to reduce aged accounts from up to 120 to 0 days.
- Negotiated settlements and established promise to pay.
- Performed skip tracing and updated customer information in the data system.
- Achieved recovery of 80% of bad accounts.
- Classified overdue accounts for efficient collections.
- Adapted to changes at work (products, services, policies).
Collections Representative
Harris & Harris
10.2009 - 08.2012
- Saved over 50% of accounts from being sent to outside collection agencies by setting up payment plans with customers.
- Received a company award for dealing effectively with difficult collection situations.
- Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
- Lowering companies total delinquency rate to 2% when only 5% was expected.
- Appointed acting Manager when the Billing Manager was out of the office based on experience and performance.
- Received CEO and CFO recognition for resourcefulness and proving value to 3 additional departments by taking the initiative to obtain customer service, customer retention and meter reading training to provide backup support for those functions.
Supervisor/ Cashier
Village Of Maywood
05.2006 - 08.2009
- Supervised a staff of 150 student worker.
- Customer service process payments, cash and bank deposits transactions.
- Direct payment agent for Nicor Gas & Comed and Village payments.
Education
Westing House A.V.H.S
Chicago, ILSkills
Microsoft Word Excel
- Time management skills
- Financial records and processing
- Computer proficient
- Training and development
- Office administration
- Customer engagement
- Microsoft Office proficiency
- Data entry documentation
- Adaptive team player
- Inbound and outbound calling
- Resolution-oriented
- Mathematical aptitude
- Large cash/check deposits expert
- Invoice processing
- Inventory control procedures
- Cash handling accuracy
- High-energy attitude
- Excellent multi-tasker
- Superior communication skills
- Dependable and reliable
- Automated dialer experience
- Effective negotiator
- Friendly voice
- Mathematics skills
- Policy standards and guidelines
- Effective time management
- Organizational strengths
- Complex problem solving
- Management accounting
- Account reconciliation
- Inventory control
- Material handling
- Production deadline management
- Materials handling and transport
- Bank Reconciliation
- Tax Preparation
Timeline
Sr. Accounting Clerk
CarMax Auto Finance
03.2023 - 07.2024
Material Handler
McKesson
03.2018 - 08.2019
Assistant Front End Supervisor
KROGER
08.2015 - 03.2023
Collections Representative
Vanru Credit Corp
04.2012 - 06.2014
Office Manager
H & R Block
11.2009 - 04.2016
Collections Representative
Harris & Harris
10.2009 - 08.2012
Supervisor/ Cashier
Village Of Maywood
05.2006 - 08.2009
Westing House A.V.H.S