Denise Tennant
Fairmont,WV
Summary
Competent medical office associate with 16 years of experience in handling a wide variety of medical necessities including medical billing, scheduling, training, records custodian, and service associate. I am a hardworking individual with excellent analytical and multitasking abilities. I am proficient at adapting to maximize efficiency.
Overview
8
8
years of professional experience
Work History
Medical Billing Assistant
Country Roads Physical Therapy
10.2022 - Current
- Supported the reduction of claim denials by maintaining up-to-date knowledge of insurance guidelines and regulations.
- Safeguarded patient privacy, adhering to strict HIPAA regulations during all aspects of the billing process.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Aided in financial planning efforts by generating detailed reports on billing metrics and revenue trends for management review.
- Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Liaised between patients, insurance companies, and billing office.
Office Management Coordinator
Country Roads Physical Therapy
10.2022 - Current
- Acted as a liason between the Owners, clinic directors and front desk staff of coordination of ideas, issues and responsibilities.
- Provided training to new employees including front desk associates, Therapists and support staff.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Medical Records Custodian
Country Roads Physical Therapy
11.2018 - Current
- Maintained strict adherence to HIPAA guidelines, protecting patients'' personal information and confidentiality rights.
- Contributed to improved patient care by promptly responding to authorized requests for access to relevant health information.
- Streamlined the retrieval process of medical records, expediting response time to requests from healthcare professionals.
- Provided exceptional customer service when assisting patients with inquiries about their personal health data stored within the facility''s databases.
- Implemented an effective system for tracking outstanding requests for medical information, reducing delays in response times significantly.
- Coordinated with insurance companies and legal teams, providing necessary documentation for claims processing or court cases related to patient care issues.
- Assisted in audits and inspections by maintaining well-organized and up-to-date medical records, ensuring compliance with regulations.
- Conducted regular quality checks on filed documents, correcting discrepancies and ensuring accurate long-term record storage.
Patient Account Representative Team Lead
NovaCare Physical Therapy
01.2016 - 08.2018
- Promoted a positive work environment that encouraged collaboration, open communication, and high-level performance among the Patient Account Representative Team.
- Ensured compliance with HIPAA regulations during all interactions with patients'' confidential information in both electronic form and hard copy documents.
- Enhanced patient satisfaction by efficiently handling inquiries, resolving issues, and providing prompt assistance.
- Managed patient accounts with attention to detail, ensuring accurate billing and timely collection of payments.
Education
Bachelor of Arts - Computer Graphics And FIne Art
Fairmont State College
Fairmont, WV2006
High School Diploma -
Preston High School
Kingwood, WV1995
Skills
- CPT Knowledge
- HIPAA Compliance
- Claim submission
- Insurance Verification
- Denial Management
- Patient Billing
- Collections Management
- Medicaid and Medicare Knowledge
- Customer Service
- Billing and Collection Procedures
- Multitasking and Organization
- CMS-1500 Billing Forms
- Critical Thinking
- ICD-10 Coding
- Electronic Health Record Software
- Patient Collections
Timeline
Medical Billing Assistant
Country Roads Physical Therapy
10.2022 - Current
Office Management Coordinator
Country Roads Physical Therapy
10.2022 - Current
Medical Records Custodian
Country Roads Physical Therapy
11.2018 - Current
Patient Account Representative Team Lead
NovaCare Physical Therapy
01.2016 - 08.2018
Bachelor of Arts - Computer Graphics And FIne Art
Fairmont State College
High School Diploma -
Preston High School
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