Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Denise Terry

Columbia,MS

Summary

Proven leader with extensive experience at Marion General Hospital, adept in customer service management and conflict resolution. Excelled in enhancing operational efficiency and team motivation, significantly improving patient satisfaction. Skilled in both strategic decision-making and fostering positive workplace dynamics. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience

Work History

Shift Leader

Murphy USA
10.2023 - Current
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Paser

Marion General Hospital
10.2021 - 02.2024
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Obtained payments from patients and scanned identification and insurance cards.

Emergency Room Technician

Marion General Hospital
08.2007 - 10.2021
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Quickly responded to codes and cardiac monitor alarms.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Liaised between nurses, physicians, patients and visitors.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Disinfected tools, equipment and surfaces between patients.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Cleaned and set up rooms in preparation for patient appointments.

Unit Secretary

Marion General Hospital
08.2007 - 10.2021
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed lab paperwork and requests according to physicians' orders.
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.

Education

GED -

Batesville Job Corps
Batesville, MS
11.1997

Skills

  • Customer Service Management
  • Operations Support
  • Equipment Troubleshooting
  • Production Scheduling
  • Team motivation
  • Production Reporting
  • Policy Enforcement
  • Employee Attendance Monitoring
  • Assigning Work
  • Staff education and training
  • Decision-making capabilities
  • Strong verbal and written communication
  • Training Assistance
  • Flexible Schedule
  • Cash Handling
  • Conflict Resolution
  • Team Supervision
  • Diplomatic and Fair
  • Employee Scheduling
  • Complaint resolution
  • Positive Attitude

Timeline

Shift Leader

Murphy USA
10.2023 - Current

Paser

Marion General Hospital
10.2021 - 02.2024

Emergency Room Technician

Marion General Hospital
08.2007 - 10.2021

Unit Secretary

Marion General Hospital
08.2007 - 10.2021

GED -

Batesville Job Corps

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Denise Terry