Denise Terry
Salt Lake City,UT
Summary
Proven Customer Service Representative with a robust background in enhancing customer satisfaction and retention at Usana Health Sciences Inc. Skilled in complaint resolution and payment processing, demonstrating exceptional organization and relationship-building abilities. Adept at leveraging computer efficiency and insurance knowledge to streamline customer interactions and support. Prioritizes customer focus, achieving significant improvements in client relations.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Usana Health Sciences Inc.
Salt Lake City, UT
10.2020 - 10.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Strengthened customer retention by offering discount options.
- Conferred with customers to provide information about products or services and take orders.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Resolved issues with on line application and maintained positive customer relationships.
- Developed strong customer relationships to encourage repeat business.
- Collected payments requested credits and arranged for billing.
Customer Service Representative
Areotek / R1 RCM
Murray, UT
05.2019 - 10.2020
- Resolved customer complaints promptly and efficiently. Handled billing inquiries and payments.
- Enhanced customer satisfaction by promptly addressing concerns, and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Worker
Amazon
Salt Lake, UT
10.2018 - 05.2019
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Maintained stock levels in accordance with company policies.
- Staged and sorted multiple types of products for loading.
- Performed cycle counts to maintain accurate inventory records.
- Completed day-to-day duties accurately and efficiently.
ESR III
ADP / Wageworks
Salt Lake City, UT
04.2000 - 10.2018
- Identified needs of customers promptly and efficiently.
- Assisted clients with Cobra accounts, resolving issues, and guiding customers through insurance benefits and enrollment.
- Trained new employees and served as a key resource for supervisors and colleagues.
- Coordinated with insurance providers to ensure the customer's coverage was active.
- Resolved escalated issues from employers.
Education
High School Diploma -
Kearns High
Kearns, UT06.1973
Skills
- Customer Focus and Relationship Building
- Organization and Time Management
- Computer Efficiency
- Typing and Documentation
- Insurance and Benefits Knowledge
- Account updating
- Complaint resolution
- Payment processing
Timeline
Customer Service Representative
Usana Health Sciences Inc.
10.2020 - 10.2024
Customer Service Representative
Areotek / R1 RCM
05.2019 - 10.2020
Warehouse Worker
Amazon
10.2018 - 05.2019
ESR III
ADP / Wageworks
04.2000 - 10.2018
High School Diploma -
Kearns High
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